6 months ago
India (city not specified)Senior
Responsibilities
- Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
- Configure agent workflows, decision logic, automation behaviors, guardrails, and validation frameworks.
- Build, test, and validate integrations with enterprise systems such as CRM, ticketing, telephony, and data platforms.
- Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
- Translate customer needs into implementation plans and documentation.
- Collaborate with Engineering, Product, Design, and GTM teams to improve platform capabilities and deliver repeatable deployments.
Requirements
- At least 5 years of experience in a technical customer-facing role such as Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, or Technical Project Management.
- Strong technical foundation with coding, API usage, and end-to-end integration experience.
- Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
- Ability to communicate with senior technical stakeholders and translate requirements into execution plans.
- Ability to work in fast-moving and ambiguous environments and during EST hours.
- Preferred experience building with LLMs or AI agents, including prompting, evaluation, guardrails, and workflow design.
- Preferred experience integrating enterprise SaaS systems with attention to security and compliance.
- A Computer Science, Engineering, or Math degree or equivalent experience is preferred.
- Strong product instincts and ability to define success metrics and contribute customer insights to product evolution.
Benefits
- Remote role.
- Working hours include EST coverage, specified as 3:30 AM IST.
Categories
Forward Deployed
About Level AI
Level AI builds a conversational intelligence platform for enterprise contact centers, combining speech AI, NLP, and retrieval to analyze customer interactions and drive QA, coaching, automation, and analytics. It sells its software to large customer service and sales teams, typically via subscription. Founded in 2018 and headquartered in Mountain View, the company is Series C–funded, with customers such as Wayfair, Smartsheet, Chime, Gusto, and Swiss Re.