Principal Software Engineer
ServiceNow2 days ago
Base Salary
$199k - $348k/yr
Responsibilities
- Own the end-to-end architecture of the Veza platform, including the access graph, ingestion pipeline, authorization and policy engine, and supporting services.
- Evolve the graph and storage architecture to support order-of-magnitude growth in customers, entities, and relationships without customer disruption.
- Define architecture for non-human identity, AI agent security, governance, guardrails, and auditability.
- Set the architecture for Veza’s AI agents and features, including agentic patterns, evaluation, observability, cost planning, capacity planning, and multi-vendor LLM use.
- Modernize the framework for more than 300 integrations to improve reliability, testing, self-service onboarding, and support outcomes.
- Define Veza’s integration model with ServiceNow, including shared identity and data contracts and unified user-interface surfacing.
- Drive multi-region SaaS, data residency, regulated-industry, and federal-grade deployment architecture.
- Govern architecture across teams through reviews, technical-debt and security-backlog management, build-versus-buy decisions, and sequencing decisions.
- Improve engineering practices through AI coding agents, automated testing, defect-escape reduction, and SRE operational excellence.
- Represent Veza’s architecture to executives, customers, partners, and ServiceNow architecture and security leadership.
- Mentor architects and senior engineers and help build the next layer of technical leadership.
Requirements
- 15+ years of software engineering experience and 5+ years as a staff, principal, or chief architect, or equivalent experience over a large multi-team platform.
- Deep experience designing multi-tenant, cloud-native SaaS at enterprise scale, including distributed systems, large-scale data and graph systems, APIs, and microservices.
- Hands-on Kubernetes and AWS experience; multi-cloud experience is a plus.
- Experience with modern DevOps, infrastructure as code, and SRE practices.
- Strong graph database and data-structure background, including hands-on Neo4j or similar graph platforms and understanding of immutable or event-sourced storage models.
- Track record of leading large architectural migrations in live production systems.
- Experience influencing multiple teams and geographies without direct authority.
- Executive-level communication skills and ability to defend architecture decisions to engineers, customers, and C-suite stakeholders.
- Strong proficiency in Python and Go or Java, with ability to contribute deeply to code and design reviews.
- Strong identity and access background, including IGA, IAM, PAM, authorization models, access reviews, lifecycle management, or adjacent security domains.
- Understanding of non-human identities such as service accounts, secrets, API keys, workload identity, and emerging agent identity and authorization models.
- Experience building security products meeting security and compliance requirements such as SOC 2, FedRAMP, or equivalent, including data residency.
- Experience delivering production AI systems involving LLMs, agentic architectures, RAG, evaluation, observability, guardrails, human-in-the-loop systems, and model cost and capacity management.
- Active use of AI-native development tools such as Claude Code, Cursor, Codex, or equivalent, with ability to drive adoption across teams.
- Preferred qualifications include acquisition or platform-integration experience, integration-heavy platform experience, graph database or immutable/event-sourced storage familiarity, and a BS/MS in Computer Science or a related field or equivalent experience.
Benefits
- Base pay of $199,100-$348,400, plus equity when applicable and variable or incentive compensation.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within a distributed work environment, with eligibility determined by role and location.
- Regular employee position in the AMS - North America and Canada region.
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.