Salesforce Support Engineer - Industries & Revenue Cloud
Salesforce1 day ago
Hyderābād, IndiaMid Level / Senior
Responsibilities
- Deliver premier-level technical support and manage complex customer escalations in a global 24/7/365 environment.
- Troubleshoot third-party developer integrations involving Salesforce APIs, Apex, Visualforce, and other developer products through full resolution.
- Write sample code and client libraries and contribute to open-source projects.
- Create technical investigations, knowledge-base materials, product training, and technical best practices.
- Partner with Product, AE, TAM, and CSM teams while managing customer expectations and satisfaction.
- Review support cases for technical accuracy and identify and articulate appropriate Salesforce upsell opportunities.
Requirements
- Bachelor's or master's degree in Computer Science, Information Systems, Information Technology, or a related field.
- 2–6 years of Salesforce engineering or programming experience.
- At least two years of hands-on experience with Industries or Revenue Cloud products, including products such as CME, CPQ, HINS, CORE, OmniStudio, SF CPQ, Pricing, or Billing.
- Any Industry or Revenue Cloud certification, Salesforce Certified Platform Administrator certification, and Salesforce Platform Developer certification are mandatory.
- Hands-on LWC and Apex development experience.
- Knowledge of JSON, XML, YAML, SOAP, REST, AJAX, browser compatibility, internet technologies, RDBMS, SQL, Salesforce CRM, sharing and visibility, authentication, and Experience Sites.
- Salesforce Certified Industries CPQ Developer and CPQ Administrator certifications are preferred.
- Strong written and verbal communication skills and willingness to work required AMER shifts.
Benefits
- Five working days per week with shifts aligned to APAC, EMEA, IST, or AMER regions.
- Rotating weekend work includes a weekday off in exchange and an additional weekend payout.
- Work hours and shifts may change based on business requirements.
- Salesforce provides benefits and resources intended to support balance and well-being.
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.