2 months ago
Base Salary
$119k - $264k/yr
Responsibilities
- Build production-grade Node.js services using AWS Lambda, API Gateway, and event-driven serverless patterns.
- Design secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Define technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
- Build observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Develop automation and AI-enabled workflows for routing, agent support, troubleshooting, and operational visibility.
- Create migration tooling and services to move legacy telephony and contact center workflows onto modern platforms.
- Help improve reliability, observability, scalability, and the customer and agent experience.
Requirements
- At least 5 years of backend software engineering experience, ideally with Node.js or TypeScript.
- Strong experience with API design, system architecture, integrations, debugging, and asynchronous systems.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.
- Contact center, telephony, customer support, workflow automation, routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist experience is helpful.
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling is helpful.
Tech Stack
About Navan
Navan builds an AI-powered travel and expense management platform for businesses, combining online booking, spend controls, automated expense reporting, and corporate cards with 24/7 support. The company sells its T&E software and payments tools to enterprises and high-growth firms, generating revenue from subscriptions, travel transactions, and card interchange. Founded in 2015 and headquartered in Palo Alto, it rebranded from TripActions and serves customers globally.