Responsibilities
- Develop, deliver, and update product and technical training materials and sessions for channel partners and customers.
- Gather training needs and support partner and customer training plans.
- Understand customer and partner business and technical requirements, support technology selection, and provide technical recommendations.
- Assist with solution design, architecture reviews, technical Q&A, and proof-of-concept validation.
- Develop and document industry solutions, reference use cases, benchmark reports, and best practices.
- Monitor industry trends and organize industry-specific solution discussions and knowledge-sharing sessions.
- Diagnose and resolve technical issues during day-to-day product usage.
- Provide on-site support for critical incidents, including solution design, implementation, testing, and issue resolution.
- Identify technical opportunities and customer needs and communicate feedback to product teams.
Requirements
- Bachelor’s degree or above in Computer Science, a related technical field, or Content/Creative disciplines.
- At least 3 years of experience in technical pre-sales, solutions consulting, or a related role.
- Hands-on experience in content production, such as visual effects, advertising or creative production, or game development.
- Familiarity with generative media AI models for video, image, and audio generation.
- Experience deploying AI-powered content production pipelines in real-world production environments, including model evaluation and benchmarking.
- Strong customer communication and technical presentation skills, including the ability to translate complex technical concepts into business value.
- Deep domain knowledge in at least one industry such as film/TV, advertising, e-commerce, or gaming.
- Understanding of enterprise security and compliance requirements for adopting Model-as-a-Service solutions, with experience in cloud security and compliance.
- Ability to build and maintain trusted relationships with technical stakeholders.
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About ByteDance
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok. Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users. We have over 110,000 employees based in more than 30 countries globally. Join us.