about 3 hours ago
Tel Aviv-Yafo, Israel
Mid Level
H1B Sponsor
Responsibilities
- Develop expertise in Figma Weave's products and customer journeys.
- Interact with customers daily to take ownership of complex problems.
- Troubleshoot customer inquiries and report bugs to Engineering teams.
- Act as the point of contact for critical technical issues and manage customer communication.
- Make recommendations for tooling and process improvements.
- Collaborate with the Learning and Performance team to develop training materials.
- Identify trends and communicate insights to advocate for improvements.
Requirements
- 2+ years of experience in a QA or Support environment for a technical SaaS product.
- Experience troubleshooting and debugging across multiple platforms.
- Strong consultative communication skills for diverse audiences.
- Resilience and adaptability in a fast-paced, ambiguous environment.
Categories
Testing