Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources
City and County of San Francisco1 day ago
Base Salary
$159k - $200k/yr
Responsibilities
- Configure, enhance, and maintain ServiceNow HRSD applications including HR Case Management, Configurable Workspaces, Knowledge, Employee Document Management, Employee Center Pro, and Employee Journeys.
- Lead development projects involving HR Case, Knowledge, and Employee Document Management.
- Design and build HR Services, HR Templates, COEs, Record Producers, Catalog Items, and HR case workflows using Flow Designer and/or Workflow Editor.
- Develop UI actions, related lists, workspace components, and form and panel configurations in HR Agent Workspace.
- Implement HR Criteria, Role Assignment Rules, and user, group, and role logic for secure access control.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and other platform automation.
- Support unit testing, UAT, incident resolution, platform optimization, and ServiceNow upgrades including plug-ins, patches, and family upgrades.
- Create data imports, transform maps, data migration scripts, and ETL logic for HR data models and COE-specific tables.
- Troubleshoot case routing, HR services, configurable workspaces, platform analytics, scope-to-scope security, and role-based access control issues.
- Translate HR stakeholder requirements into user stories, system designs, and technical specifications.
- Ensure compliance, data privacy, and security for employee records and personnel data.
- Collaborate on product rollout communications and training to support successful adoption.
Requirements
- Associate degree in computer science, computer engineering, information systems, or a closely related field, or equivalent qualifying coursework of at least 60 semester or 90 quarter credits with the required field-specific credits.
- Three years of experience analyzing, installing, configuring, enhancing, and/or maintaining system or platform components; one additional year of qualifying experience may substitute for the required degree.
- Minimum of five years of ServiceNow experience is desired.
- Advanced technical experience with ServiceNow HRSD and enterprise plugins is required.
- Deep understanding of ServiceNow architecture and the ability to evaluate solutions for sustainability and platform health.
- Experience developing ServiceNow applications, including custom scoped applications.
- Experience with platform data integrations, transforms, ETL, REST APIs, and Integration Hub involving PII and confidential information.
- Enterprise-level product development or partnership experience is required; public-sector experience is desirable.
- Advanced ServiceNow certifications such as CIS-HR, ArchX, CTA, or CMA are desired.
Benefits
- Salary range is $159,120-$200,226 annually.
- Hybrid remote work arrangement with one day remote and four days onsite each week.
- Exempt City and County of San Francisco employment at the discretion of the appointing officer for a period not exceeding three years.
- The role supports technology serving San Francisco’s 35,000-plus employees and hundreds of thousands of annual job applicants.
Categories
About City and County of San Francisco
The City and County of San Francisco is a consolidated city-county government that delivers public services to residents, businesses, and visitors. It operates tax- and fee-funded departments spanning public health and hospitals, public safety, transportation, utilities, environmental health, permitting, and digital services. Headquartered in San Francisco and consolidated since 1856, it runs facilities from hospitals and clinics to wastewater treatment plants, supporting daily city operations and long-term infrastructure.