Platform Reliability Engineer
Appnovation Technologies9 hours ago
Miami, FL, USA +3 moreSenior
Responsibilities
- Build OpenTelemetry instrumentation standards for agents, tools, and platform services.
- Integrate AgentCore Observability and CloudWatch with tools such as Datadog, Splunk, Grafana, and similar platforms.
- Implement end-to-end tracing across agent steps, model calls, tool calls, and multi-agent handoffs.
- Define SLOs, error budgets, and useful alerting for latency, availability, and error rates.
- Track token usage and compute spend by team, agent, and environment using dashboards, budgets, and alerts.
- Write runbooks, support incident response, and conduct post-incident reviews.
- Work collaboratively with the client’s engineers to deliver the platform used by other teams.
Requirements
- 6+ years of experience in SRE, platform reliability, or observability engineering.
- Strong hands-on AWS experience.
- Hands-on experience with OpenTelemetry SDKs, collectors, exporters, and distributed tracing.
- Experience with Amazon CloudWatch and at least one enterprise observability platform such as Datadog, Splunk, Grafana, or New Relic.
- Experience defining and operating SLOs, error budgets, and alerting strategies.
- Experience building AWS cost visibility and FinOps reporting using Cost Explorer, CUR, and tagging strategies.
- Scripting or coding skills in Python, Go, or TypeScript.
- Clear communication skills for technical and non-technical audiences.
- Preferred experience monitoring LLM or agent-based applications, including token usage, latency, and quality signals.
- Preferred familiarity with Langfuse, Arize, LangSmith, or AgentCore Observability.
- Preferred experience using Terraform or AWS CDK for monitoring infrastructure.
- Preferred experience in pharma, life sciences, or another regulated industry.
- Prior consulting experience is desired.
Tech Stack
Categories
Site Reliability
About Appnovation Technologies
Appnovation Technologies is a privately held digital consultancy that designs, builds, and supports customer-facing platforms for enterprises, combining strategy, UX, engineering, and managed services. Its teams deliver web and mobile development, Drupal and open-source implementations, Atlassian consulting, and data/AI-enabled solutions for large organizations. Founded in 2007 and headquartered in Vancouver, it serves global clients including Pfizer, Google, Yeti, TCL, and AstraZeneca.