Base Salary
$160k - $200k/yr
Responsibilities
- Build self-service workflows for infrastructure provisioning, service deployment, and failure recovery.
- Improve CI/CD pipelines, deployment checks, progressive delivery, and automated rollback.
- Simplify AWS and Kubernetes infrastructure while balancing reliability, security, cost, and maintenance.
- Strengthen observability, alerting, SLOs, and capacity planning using incident and support evidence.
- Improve tooling, environments, reusable context, and access boundaries for agent-assisted engineering.
- Investigate performance and reliability issues across application code, containers, databases, networking, and cloud services.
- Document technical decisions, coach teammates, and lead technical work across teams.
- Participate in platform on-call and incident response while reducing recurring operational toil.
Requirements
- 5+ years of experience in platform engineering, DevOps, SRE, or related infrastructure work, or equivalent demonstrated depth.
- Deep hands-on Kubernetes experience covering configuration, secrets, deployment, scaling, and production troubleshooting.
- Experience building and operating AWS infrastructure for production systems with meaningful traffic and availability requirements.
- Strong infrastructure-as-code and CI/CD experience, including Terraform and GitLab CI or comparable tools.
- Experience using metrics, logs, traces, and alerting to understand system behavior.
- Ability to write, read, debug, and maintain automation and tooling across application and infrastructure boundaries.
- Demonstrated success making delivery safer, reducing operational toil, or enabling engineer self-service.
- Clear written communication and experience leading technical work across teams without formal authority.
- Experience with cloud security, least-privilege access, secrets management, SOC 2, or GDPR is especially useful.
- Application performance tuning, PHP/Laravel, database operations, and infrastructure for AI agents are additional strengths.
About Loop
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails. We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last. Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived. Come join us: www.loopreturns.com/careers