4 hours ago
Base Salary
$120k - $160k/yr
Responsibilities
- Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, including plug-ins, client scripts, Power Automate flows, and solution components.
- Establish code review standards, source control, branching, environment management, coding standards, templates, and reusable development patterns.
- Own Azure DevOps CI/CD pipelines for governed Power Platform releases.
- Deliver Dynamics 365 Customer Service capabilities including case management, SLAs, queues, routing, and security roles.
- Implement Dynamics 365 Contact Center capabilities, channel configuration, and unified routing.
- Build Copilot Studio agents and Copilot features with grounding, hand-off, and guardrail design.
- Build integrations with ServiceNow, Pega, Salesforce, and other platforms using REST APIs, Dataverse, and Power Automate.
- Deliver secure customer self-service portals, authentication, role-based access, data protection, and customer-facing chatbots.
- Own the platform technical backlog, codebase, solutions, and documentation during transition from the implementation partner.
- Mentor developers, establish scalable engineering practices, and help shape the in-house engineering function.
Requirements
- Extensive hands-on experience with Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform development.
- Strong proficiency in C#, JavaScript, and TypeScript, including plug-ins, custom APIs, and client-side scripts.
- Experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards.
- Experience building enterprise integrations with REST APIs and platforms such as ServiceNow, Pega, or Salesforce.
- Hands-on experience with Power Automate, Power Platform CI/CD, and Azure DevOps.
- Strong understanding of security roles, authentication, secure access patterns, and data protection for portals and external users.
- Experience developing conversational AI solutions, including Copilot Studio agents or comparable technologies.
- Experience with Dynamics 365 Contact Center or Omnichannel for Customer Service, contact-center capabilities, and routing.
- Experience delivering customer self-service solutions using Power Pages or other portals and customer-facing chatbots.
- Familiarity with Azure Functions, Service Bus, API Management, and Microsoft Entra ID.
- Experience supporting enterprise platforms in financial services or another regulated industry, transitioning platforms from implementation partners, and building in-house development capabilities.
- Strong written and verbal communication skills for explaining technical decisions to technical and business audiences.
- Microsoft certifications such as MB-230, AB-250, AB-400, or PL-600 are preferred.
Benefits
- Base salary range is $120,000 to $160,000, with equity for full-time employees and an annual performance bonus.
- Benefits include an employer-matched retirement plan, subsidized healthcare, employer-paid dental and vision coverage, telemedicine, virtual mental health counseling, parental leave, and unlimited PTO.
- Employees work in the office Monday through Thursday and may work remotely on Fridays.
Tech Stack
Categories
About iCapital
iCapital builds a technology platform that lets wealth managers and asset managers offer, transact, and service alternative investments and structured solutions for private clients. The company earns software, data, and administration fees across marketplace access, enterprise integrations, and fund servicing. Founded in 2013 and headquartered in New York, it reports $1.2 trillion of assets serviced globally and serves nearly 3,900 wealth management firms and 144,000 active financial professionals.