1 day ago
Base Salary
$246k - $394k/yr
Responsibilities
- Define and drive the multi-year technical strategy for the GTM Experiences line of business.
- Lead architectural direction for customer and agent experience platforms, including contact center infrastructure, AI-assisted support systems, agent tooling, onboarding, activation, and product-led growth experiences.
- Evaluate and de-risk platform migrations, vendor integrations, and large-scale architectural changes.
- Create a cohesive, scalable platform connecting onboarding, support, and growth systems.
- Partner with product, design, Care, Onboarding, and Growth leadership to translate strategy into scalable technical solutions.
- Establish architectural principles and engineering standards for scalability, flexibility, and delivery velocity.
- Mentor senior engineers and raise engineering standards across the organization.
- Influence technical direction across multiple teams and functions.
- Use AI tools to improve development workflow, velocity, and engineering practices.
Requirements
- 10+ years of software engineering experience building and evolving large-scale distributed systems and customer-facing platforms.
- Experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
- Strong systems thinking and platform design expertise.
- Proven ability to lead high-impact architectural decisions and complex technical transitions.
- Experience influencing technical direction across teams and collaborating with product, design, and operational partners.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Track record of mentoring senior engineers and raising the engineering bar.
- Experience with customer experience platforms, workflow systems, or complex operational software environments is strongly preferred.
Benefits
- Competitive compensation and benefits programs, including equity and other total rewards components.
- Hybrid work model with regional in-office expectations and flexibility to meet individual needs.
- Accessible and inclusive hiring process with reasonable accommodations available.
Categories
About Toast
Toast is the operating system behind the hardest-working people out there — the restaurateurs and retailers running busy businesses. We build tools to match their effort, rigorously designed to perform under pressure, with 1,000 little features for every make-or-break moment. Our POS platform brings hardware, software, AI, and financial technology together to help operators get busy, stay busy, and run busy. We’re Toasters, proud to innovate alongside our customers. Want to join us? https://careers.toasttab.com/