2 months ago
Base Salary
$246k - $394k/yr
Responsibilities
- Define and drive the multi-year technical strategy for the GTM Experiences line of business.
- Lead architectural direction for customer and agent experience platforms, including contact center infrastructure, AI-assisted support systems, agent tooling, onboarding, activation, and product-led growth experiences.
- Evaluate and de-risk platform migrations, vendor integrations, and large-scale architectural changes.
- Create a cohesive, scalable platform connecting onboarding, support, and growth systems.
- Partner with product, design, Care, Onboarding, and Growth leadership to translate strategy into scalable technical solutions.
- Establish architectural principles and engineering standards for scalability, flexibility, and delivery velocity.
- Mentor senior engineers and raise engineering standards across the organization.
- Influence technical direction across multiple teams and functions.
- Use AI tools to improve development workflow, velocity, and engineering practices.
Requirements
- 10+ years of software engineering experience building and evolving large-scale distributed systems and customer-facing platforms.
- Experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
- Strong systems thinking and platform design expertise.
- Proven ability to lead high-impact architectural decisions and complex technical transitions.
- Experience influencing technical direction across teams and collaborating with product, design, and operational partners.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Track record of mentoring senior engineers and raising the engineering bar.
- Experience with customer experience platforms, workflow systems, or complex operational software environments is strongly preferred.
Benefits
- Competitive compensation and benefits programs, including equity and other total rewards components.
- Hybrid work model with regional in-office expectations and flexibility to meet individual needs.
- Accessible and inclusive hiring process with reasonable accommodations available.
Categories
About Toast
Toast builds an all-in-one, cloud-based POS and restaurant management platform combining software, Android-based terminals, and integrated payments for restaurants. Revenue comes from SaaS subscriptions, hardware sales, and payment processing, with add-ons such as online ordering, delivery integrations, and payroll. Founded in 2011 and headquartered in Boston, it is a public company on the NYSE serving single-location eateries to multi-unit groups across the U.S. and expanding internationally.