Sr Specialist – ServiceNow Developer
Parkland Corporation4 days ago
Calgary, CanadaSenior
Responsibilities
- Design, configure, enhance, and support ServiceNow FSM capabilities including work orders, dispatching, scheduling, mobile experiences, and field technician workflows.
- Support and optimize ServiceNow CSM processes including case management, customer engagement, knowledge management, and service operations integration.
- Implement and maintain ServiceNow SPM capabilities for project portfolio management, resource management, and strategic planning.
- Support core ITSM processes including Incident, Problem, Change, Request, Asset, and related service management modules.
- Develop workflows, service catalog forms, flows, integrations, automations, custom applications, scripts, and Integration Hub spokes.
- Maintain SAP and other enterprise integrations, platform foundation data, configuration standards, and governance processes.
- Collaborate with stakeholders to define requirements and deliver scalable ServiceNow solutions, documentation, training, testing, releases, and production deployments.
- Provide end-user support and participate in on-call rotation and platform support activities.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- At least 5 years of relevant experience.
- High proficiency with the ServiceNow platform and hands-on experience with FSM, CSM, SPM, ITSM, or other ServiceNow business applications.
- Experience developing workflows, integrations, automations, and platform customizations.
- Preferred ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification.
- Preferred ITIL Foundation certification or higher.
- Preferred experience with JavaScript, RESTful APIs, SQL, and integrations involving SAP, SailPoint, Ansible, Salesforce, and other enterprise platforms.
- Must be legally eligible to work in Canada and willing to work onsite in Calgary, Alberta during core business hours.
Benefits
- Competitive benefits and meaningful employee extras are offered.
- This is a full-time, onsite role in Calgary, Alberta, with work during core business hours.
- Final candidates must complete a confidential pre-employment background check and may undergo educational, criminal, credit, drug and alcohol, or fitness-for-duty testing.
Tech Stack
Categories
About Parkland Corporation
Parkland Corporation operates convenience retail networks and fuel service stations, and supplies commercial fuels, lubricants, and energy to consumers and businesses. It also develops EV charging and manufactures renewable fuels, supported by supply, logistics, and distribution operations across Canada, the U.S., and the Caribbean. Headquartered in Calgary, it is now part of Sunoco LP.