3 months ago
San José, Costa RicaSenior
Responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
- Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
- Lead Success Planning, Outcome Mapping, Customer Business Reviews, and strategic customer touchpoints.
- Lead hands-on workshops and help customers optimize usage and realize value from the Sysdig platform.
- Support renewal and expansion discussions by demonstrating measurable value realization and usage growth.
- Identify and mitigate account risks through health monitoring, technical diagnostics, and stakeholder alignment.
- Advocate for customer requirements and partner with Product, Engineering, Support, and Professional Services.
- Mentor junior CSMs and CSEs and contribute to best practices, process improvements, and internal enablement.
Requirements
- 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic/technical consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting Kubernetes and container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting and API integration to support and troubleshoot technical solutions.
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
- Experience managing issues, performing root cause analysis, and driving resolution.
- Strong business acumen, communication, presentation, and stakeholder-management skills.
- One or more CKAD, CKA, or CKS certifications.
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
- Cybersecurity or DevSecOps background is a strong plus.
- Experience with Sysdig and/or Falco is a plus.
Benefits
- Extra days off to prioritize well-being.
- Mental health support for employees and their families through the Modern Health app.
- Remote role, as indicated by the posting.
Tech Stack
Categories
Solutions Engineering
About Sysdig
Sysdig builds a cloud-native security platform for containers, Kubernetes, and public clouds, sold to security and DevOps teams as SaaS subscriptions. Its products cover real-time threat detection and response, vulnerability management, and compliance, leveraging runtime insights and the open source Falco engine. Founded in 2013 and headquartered in San Francisco, the privately held company serves enterprises running production Kubernetes and multicloud environments.