1 month ago
San José, Costa RicaSenior
Responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
- Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
- Lead Success Planning, Outcome Mapping, Customer Business Reviews, and strategic customer touchpoints.
- Lead hands-on workshops and help customers optimize usage and realize value from the Sysdig platform.
- Support renewal and expansion discussions by demonstrating measurable value realization and usage growth.
- Identify and mitigate account risks through health monitoring, technical diagnostics, and stakeholder alignment.
- Advocate for customer requirements and partner with Product, Engineering, Support, and Professional Services.
- Mentor junior CSMs and CSEs and contribute to best practices, process improvements, and internal enablement.
Requirements
- 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic/technical consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting Kubernetes and container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting and API integration to support and troubleshoot technical solutions.
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
- Experience managing issues, performing root cause analysis, and driving resolution.
- Strong business acumen, communication, presentation, and stakeholder-management skills.
- One or more CKAD, CKA, or CKS certifications.
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
- Cybersecurity or DevSecOps background is a strong plus.
- Experience with Sysdig and/or Falco is a plus.
Benefits
- Extra days off to prioritize well-being.
- Mental health support for employees and their families through the Modern Health app.
- Remote role, as indicated by the posting.
Tech Stack
Categories
Solutions Engineering
