17 hours ago
San José, Costa RicaMid Level / Senior
Responsibilities
- Advise customers on Zuora solution design through configurations, workflows, API integrations, data models, and best practices.
- Own technical customer relationships, adoption, and long-term technical health.
- Create and deliver use-case-specific demonstrations and technical presentations for executives and technical audiences.
- Use SQL and data analysis to validate data structures, troubleshoot customer questions, and support reporting needs.
- Design, test, and debug enterprise integrations using REST and SOAP APIs.
- Guide customers on subscription management, billing, revenue recognition, and Order to Cash solutions.
- Create system architecture diagrams, business process flows, and project management assets.
- Provide customer training and ongoing technical advisory sessions.
- Partner with Product and Engineering teams to communicate customer use cases and product feedback.
- Address technical objections, differentiate Zuora from competitors, and support successful deal outcomes.
Requirements
- Preferred 3–5 years of hands-on SaaS or enterprise application experience, ideally with ERP, CRM, billing, or revenue platforms.
- Experience with SQL, including joins, data validation, and troubleshooting.
- Experience designing, testing, and debugging REST and SOAP API integrations.
- Background in computer engineering, software engineering, solution architecture, or technical consulting.
- Ability to lead customer business discussions, architect solutions, manage multiple projects and customers, and work with executives and technical teams.
- Familiarity with object-oriented or scripting languages such as Java, Python, JavaScript, or JSONata is a strong plus.
- Familiarity with web technologies such as HTML is a strong plus.
- Experience with Order to Cash, enterprise integrations, and financial or revenue systems is critical to the role.
Benefits
- Competitive compensation, variable bonus, performance-based rewards, and retirement programs are typically provided.
- Medical, dental, and vision insurance are typically provided.
- Flexible time off, paid holidays, wellness days, and a company-wide year-end break are typically provided.
- Paid parental leave is available subject to local policy.
- Learning and development stipend, mental wellbeing resources, and volunteer or charitable donation-matching opportunities may be provided.
- The role is based at the Zuora Costa Rica office in Heredia, with multiple office days and some remote flexibility.
Tech Stack
Categories
Solutions Engineering
About Zuora
Zuora builds subscription management and monetization software—billing, payments, revenue recognition, and analytics—for companies with recurring or usage-based offerings. It sells a multi-product SaaS platform and APIs to launch products, automate invoicing and collections, and close the books. Founded in 2007 and headquartered in Redwood City, California, the company was acquired by Silver Lake in 2024 after previously trading on the NYSE.