5 months ago
San José, Costa RicaMid Level
Responsibilities
- Work directly with customers to identify goals and requirements for assigned projects.
- Configure platform environments, including Knowledge Graph and Pages, to meet customer requirements.
- Manage inbound client configuration and data management requests through completion.
- Create business requirements documents covering client rules, requirements, and customizations.
- Analyze, import, and quality-assure customer data and platform content.
- Test new product features and workflows, apply releases to client accounts, and provide feedback to product management.
- Provide SEO, data modeling, integration best practices, and platform optimization guidance.
- Communicate status, risks, and opportunities to clients and account teams.
- Serve as a subject matter expert and contribute to internal resources and process improvements.
Requirements
- 2–4 years of experience in software implementation, consulting, interactive agency, or similar client-facing roles.
- A Business Administration or Computer Science degree, similar college-level education, or equivalent work experience is preferred but not required.
- Experience managing JIRA boards and tickets through completion.
- Proficiency in data analysis and manipulation using Excel or an equivalent tool.
- Experience with Agile ceremonies including scrum, sprint planning, retrospectives, and demos.
- Experience defining requirements, user stories, and risks.
- Strong written, verbal, interpersonal, problem-solving, organizational, and time-management skills.
- Ability to communicate complex problems, work cross-functionally, and perform effectively in a fast-paced environment.
- Basic understanding of CMS is a bonus.
Benefits
- Hybrid work arrangement with teams in the office an average of four days per week.
- Reasonable accommodations or flexibility may be discussed with the hiring team.
- Inclusive workplace with opportunities for professional development.
Categories
Solutions Engineering
About VML
VML is a global marketing and advertising agency that designs brand experiences, customer journeys, and commerce programs for large consumer and enterprise brands. It operates in 55+ markets with principal offices including New York, London, and Singapore, and is part of WPP. Notable clients include Ford, Microsoft, Coca‑Cola, and Nestlé, spanning health, retail, and technology sectors.