14 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Design, develop, and configure end-to-end ServiceNow Order Management OMT/SOMT solutions.
- Implement order capture, decomposition, orchestration plans, fulfillment task flows, and Quote-to-Order and Order-to-Activate journeys.
- Configure telecom product catalogs, product offerings, specifications, product-to-service mappings, order status, milestones, and jeopardy handling.
- Develop scripts, business rules, script includes, ACLs, and scoped applications using OMT best practices.
- Support catalog and order data migration, environment setup, update set and pipeline deployment, and release activities.
- Triage order management defects, perform root-cause analysis, and support SIT, UAT, and hypercare.
- Support ServiceNow CSM configuration for case management, account and product models, agent experiences, and portals.
- Build integrations with CRM, billing, CPQ, and order management systems using IntegrationHub and TMF APIs.
- Implement automation with Flow Designer, Playbooks, and Now Assist.
- Support CLM processes including Sales Agreements, Service Contracts, and Entitlements.
Requirements
- At least 2 years of professional experience is required.
- 15 years of full-time education is required.
- Strong hands-on ServiceNow OMT/SOMT development and configuration experience is required.
- In-depth knowledge of order capture, decomposition, orchestration, fulfillment, and telecom product catalogs is required.
- Experience with JavaScript, Glide APIs, scripting, and scoped application development is required.
- Working knowledge of CSM, CLM, product model, and account model concepts is required.
- Experience with IntegrationHub, REST, SOAP, and Flow Designer automation is required.
- Knowledge of Configure Price Quote concepts is required.
- ServiceNow CSA and SOMT Accreditation certifications are mandatory.
- Telecommunications experience, telecom product catalog management, CSM case management, CLM processes, CPQ integration, Playbooks, Now Assist, ATF automated testing, ServiceNow CAD, and CIS-CSM certifications are preferred.
Tech Stack
JavaScriptSOAP
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.