7 months ago
Responsibilities
- Drive adoption of Fin by helping prospects use Intercom’s AI capabilities to automate and scale support operations.
- Embed with strategic customers to understand business challenges and technical requirements and deliver measurable results.
- Work hands-on with customer technical teams, coding side-by-side to complete projects.
- Collaborate with Sales, Success, Product, R&D, and go-to-market teams to support delivery and provide product feedback.
- Codify best practices and share customer engagement insights to help scale the Forward Deployed Software Engineering function.
Requirements
- Strong engineering background, preferably in Computer Science, Mathematics, Software Engineering, or Physics.
- Experience building a SaaS product with real-world usage; former founders or early startup engineers are a bonus.
- Interest in AI/ML and ability to quickly understand novel problems, capabilities, architectures, trade-offs, and limitations.
- Strong coding ability and deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
- Ability to prototype and ship software quickly while maintaining quality and focus on business outcomes.
- Proficiency in using and writing REST APIs for system integration.
- Strong cross-functional communication and collaboration skills with technical and non-technical audiences.
- Willingness to travel and work on-site with customers.
Benefits
- Competitive salary and equity are offered, with no specific compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks are standard, with Windows available for certain roles.
- Hybrid working policy requiring employees to be in the office at least three days per week.
Tech Stack
Categories
Forward Deployed
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.