14 hours ago
Base Salary
$190k - $210k/yr
Responsibilities
- Own and engineer tier-zero security capabilities for secure deployment and management of Fin.
- Build and evolve customer-facing security features such as authentication, SAML/SSO, permissions, activity logging, malicious URL scanning, and enterprise security controls.
- Partner with engineering teams throughout the software development lifecycle to build secure products and services.
- Conduct architecture reviews, threat modeling exercises, and security assessments.
- Build security tooling, automation, and developer-facing building blocks for secure development.
- Lead application security initiatives, security incident investigations, remediation, and shared on-call responsibilities.
- Assess and mitigate security risks in AI-powered products and help develop AI-powered detection, red-team automation, and continuous monitoring capabilities.
- Drive security initiatives from problem definition through implementation and measurable outcomes.
Requirements
- Proven application security, product security, or security engineering experience in a SaaS environment.
- Strong software engineering skills designing, building, and operating production systems.
- Deep understanding of application security threats, secure software development, and threat modeling.
- Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities.
- Experience conducting architecture reviews and security assessments for complex systems.
- Hands-on security incident response experience, including leading investigations and remediation.
- Strong programming skills and experience building security tools, automation, or developer-focused solutions.
- Ability to collaborate with engineering teams and communicate security concepts clearly.
- Experience with authentication, SAML/SSO, identity, access management, security automation, or security-focused platform capabilities is beneficial.
- Experience securing AI-powered products or familiarity with large language models, agentic systems, retrieval-based architectures, or AI tool integrations is beneficial.
- Familiarity with cloud security, infrastructure security, distributed systems, and both large-scale SaaS and high-growth environments is beneficial.
- Proof of eligibility to work in the United States is required.
Benefits
- Hybrid work policy requiring employees to be in the office at least three days per week.
- Regular employees may be eligible for a corporate bonus program, sales incentive, and Restricted Stock Units.
- Benefits and programs support health and wellbeing, family, time away from work, and financial needs; offerings vary by location.
Categories
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.