Salesforce Technical Architect- Automotive Cloud
Salesforce2 days ago
Bengaluru, India or Hyderābād, IndiaSenior / Staff+
Responsibilities
- Collaborate with automotive executives and stakeholders to define requirements, deliverables, and expectations for OEM and dealer-network engagements.
- Translate complex automotive business requirements into scalable Salesforce Automotive Cloud solutions.
- Design and integrate predictive and generative AI solutions using Agentforce for dealer assistance, service recommendations, connected-vehicle experiences, and recall orchestration.
- Lead design sessions, author technical and architecture design documents, review architectural assumptions, and evaluate edge cases.
- Provide technical governance, lead code reviews, and enforce code and integration performance standards using AI coding assistants.
- Manage custom development, DMS integrations, telematics ingestion pipelines, and vehicle master-data migrations.
- Develop frameworks to evaluate AI performance, dealer satisfaction, service retention, and business value.
- Participate in discovery workshops, technical deep dives, and rapid proof-of-concept development for prospective customers.
- Liaise with Salesforce Automotive Cloud product teams to communicate implementation feedback and influence product roadmaps.
Requirements
- Degree or equivalent proven experience, including extracurricular leadership, military, volunteer, or work experience.
- 9–14 years of CRM or enterprise software experience, 6+ years of Salesforce platform experience, and 3+ years of Automotive Cloud experience.
- Expertise with the Automotive Cloud data model, including Vehicle Console, Dealer Management, and Fleet Management.
- Expert-level knowledge of Salesforce Sales, Service, Experience, Automotive Cloud, and Agentforce architecture.
- Experience designing scalable, high-volume automotive solutions and analyzing LDV limitations, design patterns, and data-distribution risks.
- Experience with multi-tier dealer hierarchy sharing, including OWD, sharing rules, and permission sets.
- Knowledge of TLS, SSL, and data encryption for automotive commercial data.
- Expertise integrating DMS platforms such as CDK, Reynolds & Reynolds, and Tekion, plus telematics and OEM backend systems.
- Experience with MuleSoft, Boomi, Azure Integration Services, ETL/ELT frameworks, SAML, SSO, and OAuth 2.0.
- Experience with Salesforce environment management, Git, Copado or Gearset, multi-sandbox deployment pipelines, and release management.
- Practical fluency with AI tools, architecture documentation, code-quality practices, Agentforce design, and AI performance evaluation.
- Required certifications: Salesforce Administrator, Platform App Builder, Platform Developer I, Agentforce Specialist, Integration Architect, and Sharing & Visibility Designer.
- Preferred certifications: System Architect or Application Architect and CRM Analytics Consultant.
Benefits
- Salesforce states that it provides benefits and resources supporting balance and personal well-being.
- Salesforce provides reasonable accommodations during the application and recruiting process.
- Salesforce uses AI tools to assist with recruiting assessment while retaining human hiring decisions.
Tech Stack
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.