Lead Application Support Engineer (12-8pm EST Shift)
Depository Trust & Clearing Corporation (DTCC)3 months ago
USA (city not specified)Staff+
Responsibilities
- Lead application support and SRE activities to improve system reliability, resilience, and observability.
- Lead critical production incident resolution, including impact analysis, root-cause identification, and preventative actions.
- Own incident, problem, and major incident management through resolution and post-incident review.
- Identify reliability risks and implement improvements that prevent recurrence and reduce operational toil.
- Maintain runbooks, knowledge articles, and operational documentation for production readiness.
- Execute production code releases, change and deployment activities, and vendor application upgrades.
- Perform and support disaster recovery testing, execution, and audit or BCM evidence collection.
- Implement automation and alert-rationalization improvements to increase operational efficiency and service stability.
- Apply reliability, risk, and control considerations to daily operations and collaborate with distributed teams.
Requirements
- At least 6 years of related experience.
- Bachelor's degree preferred or equivalent experience.
- Strong understanding of application support and SRE principles, including reliability engineering, observability, and incident prevention.
- Experience troubleshooting Linux and Windows environments through process inspection and log analysis.
- Familiarity with Splunk, Grafana, SQL, ServiceNow, Autosys, and OpenShift.
- Experience with job scheduling, containerized platforms, and modern application environments.
- Understanding of security fundamentals such as certificate and password management.
- Exposure to capital markets and the financial industry is required.
- Experience handling issues related to AWS and associated services.
- Exposure to artificial intelligence concepts and their use in production support.
- Messaging, networking, or mainframe knowledge is a plus.
- Clear written and verbal communication, ownership, leadership, urgency, collaboration, and a continuous-improvement mindset.
Benefits
- Competitive compensation including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension and retirement benefits.
- Paid time off, personal and family care, and other leaves of absence.
- Flexible hybrid schedule with three days onsite and two days remote; onsite days include Tuesdays, Wednesdays, and a third team-specific day.
- 12 PM–8 PM ET second shift.
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.