8 hours ago
Base Salary
$50k - $125k/yr
Responsibilities
- Triage and resolve alerts generated by cloud-platform monitoring systems.
- Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues.
- Provide direct technical support to customers as needed.
- Identify alert trends, improve monitoring, and contribute code that increases reliability and efficiency.
- Diagnose root causes and solve complex technical problems through hands-on troubleshooting.
- Work the required night-shift schedule of either 5pm–2am EST or 1am–10am EST.
Requirements
- Bachelor’s degree and equivalent work experience in a technical field.
- Hands-on technical background with strong troubleshooting skills.
- Foundational knowledge of TCP/IP, DNS, HTTP, and routing.
- Familiarity with Datadog, Grafana, or Prometheus.
- Experience in a procedural environment such as Helpdesk or 1st Line Support, following runbooks and processes.
- Comfort with the Linux command line.
- Strong communication and teamwork skills, including working with customers.
- Ability and willingness to work a night shift.
- Preferred: foundational knowledge of SQL or NoSQL databases.
- Preferred: scripting experience with Python or Bash for automation.
- Preferred: knowledge of Docker and Kubernetes.
Benefits
- Base salary range of $50,000–$125,000 USD.
- 401(k) plan with company match and retirement/pension plan.
- Flexible time off and paid parental leave.
- Medical, dental, vision, life, and disability insurance.
- Wellness programs, wellness dollars, flexible spending accounts, and health savings account contributions.
- Employee Stock Purchase Program, employee referral bonus program, and potential equity awards for eligible positions.
- Employee Assistance Program with free mental health support and family-forming benefits.
- Training, mentorship, Appian University, leadership programs, skills-based training, and tuition reimbursement.
- Night-shift work schedule of either 5pm–2am EST or 1am–10am EST.
- Employee-led affinity groups and inclusive community programs.
About Appian
Appian builds a low-code platform for process automation, case management, and data orchestration, used by large enterprises and government agencies to design and run mission-critical workflows. It sells subscriptions and services for cloud and on-premise deployments, spanning BPM, RPA, process mining, and AI-enabled capabilities. Founded in 1999 and headquartered in McLean, Virginia, Appian is a public company listed on NASDAQ.