2 days ago
Chennai, India or Bengaluru, IndiaMid Level
Responsibilities
- Provide direct end-user support to business leaders and sales teams.
- Provide Salesforce system and business-process expertise for projects and integrations.
- Review solution summaries for best-practice adherence and fit-for-purpose development.
- Monitor and troubleshoot integrations.
- Document technical solutions, business processes, best practices, and reference architectures.
- Support requirements gathering, stakeholder engagement, UAT, and development lifecycle activities.
- Develop and enhance Salesforce solutions and contribute to Salesforce technical principles and concepts.
- Support continuous business-process improvement and assessment of complementary Salesforce technologies.
Requirements
- At least 1 year of previous Salesforce administrative experience.
- Degree in Computer Science, Software Engineering, MIS, or a related field preferred.
- Salesforce Certified Advanced Administrator or Developer certification preferred.
- Salesforce Certified Platform App Builder certification preferred.
- Experience working in Agile projects.
- Strong understanding of scalable and reliable solutions on the Salesforce Platform.
- Ability to manage and resolve complex and ambiguous technical issues.
- Demonstrated support success with at least one large Salesforce Org.
- Understanding of UI design principles and best practices.
- Exceptional analytical skills and experience with large-scale, complex datasets.
- Ability to communicate effectively with technical and business audiences.
Benefits
- Flexible working hours.
- Work/life balance initiatives, wellbeing programs, family leave, and tuition reimbursement.
- Group health insurance covering the employee and family.
- Group life insurance and accident policy.
- Long-service awards and a new-baby gift.
- Subsidized food for employees in Chennai, India.
- Casual, sick, privilege, compassionate, special sick, public holiday, and maternity/paternity leave.
- Free transportation to and from the office for employees in Chennai, India.
Categories
About Elsevier
Elsevier builds scientific and medical information products and analytics platforms for researchers, clinicians, and educators. Its portfolio includes journals and databases such as The Lancet, Cell, ScienceDirect, Scopus, and ClinicalKey, sold primarily via institutional subscriptions, licensing, and open-access publishing fees. Founded in 1880 and headquartered in Amsterdam, Elsevier operates as a business of RELX, serving universities, hospitals, corporations, and government research agencies worldwide.