4 hours ago
Responsibilities
- Serve as the internal and external expert on Cresta’s AI Agent capabilities throughout the sales process.
- Partner with Core Solutions Engineers to own the AI Agent technical narrative and strengthen opportunities.
- Design and facilitate technical discovery workshops covering AI Agent use cases, implementation scope, and paths to value.
- Lead use-case, integration, and API discovery to establish technical feasibility.
- Own complex and high-stakes AI Agent demonstrations with the Core Solutions Engineering team.
- Engage early in opportunities to qualify and shape AI Agent deals before proof-of-value.
- Partner with Sales Directors and Core Solutions Engineers to develop ROI models and business cases.
- Collaborate with Forward Deployed Product Managers and Engineers on pre-sales-to-deployment handoffs and customer learnings.
- Provide structured feedback to Product and Engineering based on opportunity patterns and enterprise demand.
- Improve SE team fluency through enablement, playbooks, and informal coaching.
Requirements
- 5+ years of experience in customer-facing technical roles, including 1–3 years in pre-sales selling to large enterprises.
- Hands-on experience designing, building, or selling AI agents or agentic AI systems, including agent frameworks, orchestration patterns, and LLM-based architectures.
- Practical understanding of APIs, integration patterns, and enterprise system connections to AI Agent workflows.
- Experience with conversational AI, contact center platforms, or voice and chat automation technologies.
- Ability to explain complex AI concepts and translate technical depth into business value for technical and non-technical stakeholders.
- Ability to facilitate workshops, collaborate with engineering teams, and present to C-suite audiences.
- Strong organization, preparation, problem-solving, collaboration, and execution skills in ambiguous environments.
- Python prototyping, scripting, or demo customization experience is a plus.
- Familiarity with Salesforce.com and enterprise contact center technologies is a plus.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off.
- Paid parental leave for all new parents.
- Retirement savings plan.
- Remote work setup budget.
- Monthly wellness and communication stipend.
- In-office meal program and commuter benefits for onsite employees.
- Remote work is supported, with onsite benefits available for office-based employees.
Tech Stack
Categories
Solutions Engineering
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.