7 hours ago
New York, NY, USAMid Level
Responsibilities
- Triage, debug, and resolve client issues across frontend applications, backend services, integrations, data flows, and production deployments.
- Implement client-specific configurations, workflow changes, customizations, and bug fixes in the TypeScript/Node.js and React codebase.
- Investigate issues using logs, monitoring, database queries, test environments, and EHR/data integrations.
- Serve as the technical point of contact for customers, communicate root causes and status, and escalate issues to core engineering when needed.
- Identify recurring client problems and build product improvements, internal tools, scripts, and automations to reduce repeat work.
- Create and maintain runbooks, troubleshooting guides, and internal documentation.
- Handle client and patient data according to HIPAA and the company’s security practices.
Requirements
- At least 2 years of professional experience as a software engineer, support engineer, or solutions engineer working on production B2B SaaS.
- Working experience reading and modifying TypeScript/JavaScript, Node.js, and React codebases.
- Strong troubleshooting skills across web applications, APIs, and cloud infrastructure, with solid SQL skills; Postgres is preferred.
- Familiarity with RESTful or RPC-based APIs, AWS or similar cloud platforms, logging and monitoring tools, and ticketing systems such as Linear, Jira, Zendesk, or Pylon.
- Experience working directly with customers, managing escalations, and owning issues through resolution.
- Familiarity with LLM-based products and interest in using AI tools for debugging and issue resolution.
- Healthcare or regulated-environment experience involving sensitive data, HIPAA, or PHI is a plus.
- Ability to communicate technical root causes and fixes clearly to technical and non-technical stakeholders.
- Must be based in New York and available to work in-office approximately 3 days per week.
Benefits
- Three-month contract with the opportunity to convert to a full-time Support or Full Stack Engineer role.
- Full-time schedule of 40 hours per week.
- New York City location with approximately 3 in-office days per week.
- 1099 contractor arrangement with no benefits.
Categories
Solutions Engineering
About Thesis
Thesis sells personalized nootropic supplement stacks for consumers seeking improved focus, energy, memory, and mood. It operates a direct-to-consumer subscription model that uses online assessments and iterative testing to tailor formulas. Founded in 2017 and headquartered in New York, the company raised a Series A in 2023.