1 day ago
Boston, MA, USASenior
Base Salary
$165k - $206k/yr
Responsibilities
- Embed with Salesforce product teams to define delivery scope and outcomes for complex engineering work.
- Own technical delivery of complex features, including requirements analysis, solution design, implementation, testing, deployment coordination, and production support.
- Design Salesforce solutions across service, platform, commerce, integrations, data models, security, scalability, and maintainability.
- Build Apex, Lightning Web Components, and Salesforce Flow solutions using maintainable platform capabilities.
- Apply Service Cloud and Service Console expertise to contact center workflows, case handling, agent integrations, and customer context.
- Design and deliver Agentforce and AI-enabled capabilities that connect customer context between AI and human support.
- Diagnose application and integration issues, resolve performance and reliability problems, and address recurring technical debt.
- Review code and solution designs, mentor engineers, and improve testing, documentation, observability, and maintainability.
- Partner with the Salesforce Platform team on shared data models, permissions, reusable components, environment strategy, and coordinated releases.
- Document design decisions, transfer implementation knowledge, and establish support ownership across team assignments.
Requirements
- 8+ years of hands-on Salesforce engineering experience with independent delivery of complex solutions through production support.
- Strong expertise in Apex, Lightning Web Components, Salesforce Flow, SOQL, and the Salesforce data model.
- Deep hands-on expertise in Service Cloud and Service Console, including case management, agent workflows, and contact center integrations.
- Experience designing Salesforce solutions and making architectural decisions for complex business processes and integrations.
- Experience designing API integrations, including authentication, asynchronous processing, failure handling, and data consistency.
- Strong understanding of Salesforce platform limits, performance, testing, security, and maintainable software design.
- Experience with Git, CI/CD, automated testing, and coordinated releases in a shared Salesforce environment.
- Ability to guide technical decisions, review code, mentor colleagues, and explain tradeoffs to technical and business partners.
- A degree in a relevant technical field or equivalent professional experience.
- Preferred experience with Sales Cloud, Experience Cloud, Order Management, B2B Commerce, CPQ, Omni-Channel, Salesforce Knowledge, entitlements, milestones, contact center channels, or order-to-cash processes.
- Preferred experience with Agentforce, agent assistance, customer-context transfer between AI and human support, diagnostic platforms, AWS services, or Boomi.
- Salesforce Platform Developer II, Service Cloud Consultant, Salesforce Application Architect, System Architect, or other relevant certifications are preferred.
- Must be authorized to work in the United States now and in the future.
Benefits
- Hybrid position for candidates within commuting distance of the Boston, Massachusetts office.
- Base salary range of $165,000-$206,000, excluding bonus, equity, and benefits.
- Medical, dental, and vision insurance are available to eligible regular full-time U.S. employees beginning on day one.
- 401(k) plan with company matching and immediate vesting.
- Open Time Off policy with no tenure-based vacation accrual requirement.
- 80 hours of sick time upon hire, refreshed annually, and up to 12 paid holidays per year.
- Paid leave for new parents or family caregiving, short- and long-term disability coverage, and company-paid disability, life, and AD&D insurance.
- Voluntary life, AD&D, accident, and pet insurance; mental health benefits; employee discounts; and Sonos Radio HD.
About Sonos
Sonos designs and sells wireless speakers, soundbars, subwoofers, and companion software for multi-room home audio, serving consumers who want whole-home music and TV sound. Its business model centers on consumer hardware sales supported by an app ecosystem and integrations with major streaming services. Founded in 2002 and headquartered in Santa Barbara, California, Sonos is publicly traded on Nasdaq under the ticker SONO.