1 month ago
Responsibilities
- Build AI agents that complete operational workflows and write actions to systems of record with audit trails.
- Create shared stateful agent experiences across voice, SMS, web chat, and email.
- Build compliant outbound workflows for collections, abandoned-cart follow-up, lead follow-up, and renewals.
- Implement guardrails for payments and tenant records, including confirmation, idempotency, scope limits, and human escalation.
- Integrate agents with legacy APIs using authentication, retries, timeouts, validation, and durable writes.
- Own agents from pilot through production using evaluation sets, regression runs, tracing, and operational metrics.
- Analyze traces, transcripts, failures, and user outcomes to improve completion, reliability, latency, and cost.
- Use AI-assisted development and testing tools and collaborate with product, design, operations, and engineering teams.
Requirements
- 3+ years of hands-on production software engineering experience building, deploying, monitoring, and operating backend services.
- Experience shipping at least one LLM-backed feature to real users and explaining its failures, measurement, and improvement.
- Demonstrated use of AI-assisted development and testing tools to improve quality, speed, or reliability.
- Strong backend and API integration skills, including authentication, webhooks, retries, timeouts, idempotency, validation, and durable writes.
- Experience building multi-step stateful workflows or services that manage conversation state, call external tools, handle failures, and support human escalation.
- Practical experience with tool or function calling, retrieval-augmented generation, structured model outputs, context management, prompt or context design, or agent-workflow orchestration.
- Experience evaluating and observing nondeterministic systems through task-success measurement, tool-call tracing, cost and latency control, and safe human escalation.
- Experience testing nondeterministic systems and measuring task success, containment, escalation, latency, and inference cost.
- Ability to work onsite in the Seattle, Washington area 2–3 days per week.
- Bonus experience with tenant-specific configuration, sensitive data, permissions, auditability, or security-sensitive workflows.
- Bonus experience with real-time voice systems, streaming speech, telephony or SIP, messaging providers, PCI-scoped payment flows, consent management, or regulated communications.
- Bonus experience with Redis, PostgreSQL, queues, durable workflow engines, event-driven systems, TypeScript, Go, Python, Twilio, LangChain, LangGraph, or Semantic Kernel.
Benefits
- Health coverage for employees and families, including paid disability coverage and life insurance.
- 401(k) matching, HSA employer contributions, and HRA support.
- Flexible vacation, Volunteer Time Off, Rest, Relax, Recharge time, and paid parental, caregiver, pet-related, and bereavement leave.
- Mental well-being resources including counseling, stress management, and mindfulness programs.
- Home data stipend and home office support.
- Fertility care support, financial advice resources, and a student loan payment program.
- Hybrid onsite schedule in the Seattle area requiring 2–3 days per week in the office.
Tech Stack
Categories
About Storable
Storable builds a connected software platform for specialty real estate operators, centered on self-storage with expansion into marine and RV/campgrounds. Its B2B suite combines property-management software with marketplace listings, websites, CRM, payments, and tenant insurance, sold as subscription software and ancillary services. Founded in 2019 and headquartered in Austin, Texas, Storable is owned by EQT and reports powering over 33,000 self-storage facilities.