Senior Staff SDET, Customer Engineering
Hims & Hers1 day ago
Base Salary
$180k - $225k/yr
Responsibilities
- Own quality architecture and long-term engineering strategy for critical systems and initiatives.
- Design shared quality platforms, automation frameworks, test infrastructure, quality patterns, and guardrails used across multiple teams.
- Lead AI-assisted testing strategy, including autonomous test generation, intelligent test selection, agent-based failure triage, and self-healing automation.
- Build trustworthy AI testing workflows and integrate AI agents into CI/CD release decision pipelines.
- Design evaluation suites, golden datasets, LLM-as-judge scorers, and statistical testing approaches for AI-powered features.
- Test AI-generated application code and evaluate hallucination, safety, response stability, and behavioral correctness.
- Define quality metrics, dashboards, release confidence indicators, and post-incident improvement processes.
- Remain hands-on in critical quality systems and automation code while serving as the technical leader for strategic initiatives.
- Mentor senior SDETs, quality engineers, and technical leaders, and establish hiring, coaching, and talent development standards.
- Partner with Engineering and Product leadership to embed scalability, resilience, and customer-centric quality decisions into planning.
Requirements
- 10+ years of hands-on experience in quality engineering or SDET roles, including architecting quality strategy and automation platforms across multiple teams.
- Experience designing and scaling full-stack test automation frameworks across frontend web, mobile, and backend/API systems using tools such as Playwright, Cypress, Selenium, Appium, or Postman.
- Deep proficiency in one or more programming languages such as JavaScript, TypeScript, or Kotlin, with experience building production-quality automation frameworks and tooling.
- Hands-on experience applying AI to testing, including LLM-assisted test generation, agent-based workflows, intelligent test selection, or self-healing automation.
- Experience defining quality architecture, standards, shared quality platforms, and test infrastructure across many teams.
- Experience embedding quality gates into CI/CD systems such as GitHub Actions, CircleCI, or Jenkins.
- Experience mentoring and developing senior quality engineers and technical leaders and raising the technical bar across an organization.
- Experience leading post-incident and root-cause analysis that drives architectural and process improvements.
- Strong judgment on delivery trade-offs, system resilience, maintainability, and quality risk.
- Strong executive communication and ability to influence engineering and product leadership.
- Experience with performance and load testing at scale.
- Familiarity with LLM observability and evaluation tools such as Braintrust, Arize, MLflow, or LangSmith.
- Experience with cloud-based testing platforms such as AWS Device Farm, Sauce Labs, or BrowserStack.
- Experience with e-commerce or healthcare platforms, regulated environments, internationalization and localization testing, or LLM/ML evaluation infrastructure is beneficial.
- Experience building quality engineering communities of practice or contributing published writing, talks, or open-source work is beneficial.
Benefits
- Competitive salary and equity compensation for full-time roles.
- Unlimited PTO, company holidays, and quarterly mental health days.
- Comprehensive medical, dental, vision, and parental leave benefits.
- Employee Stock Purchase Program and 401k benefits with employer matching contribution.
- Offsite team retreats.
- Flexible/remote work approach is referenced, with additional details available through the company careers materials.
Tech Stack
Categories
About Hims & Hers
Hims & Hers operates a direct-to-consumer telehealth and pharmacy platform for men’s and women’s health, offering online visits, prescriptions, and over‑the‑counter products for conditions like hair loss, sexual health, dermatology, and mental health. It monetizes through subscriptions and product sales, with nationwide shipping and affiliated providers and pharmacies. Founded in 2017 and headquartered in San Francisco, the company went public on the NYSE under the ticker HIMS in 2021.