Lead Software Engineer - Sr ServiceNow Developer

2 months ago

Hyderābād, IndiaStaff+

Responsibilities

Configure and customize ServiceNow applications, workflows, integrations, scripts, update sets, and lifecycle activities.
Develop and support ServiceNow integrations using REST, SOAP, and Integration Hub.
Build and maintain automated testing frameworks using ServiceNow Automated Test Framework, Selenium, and related tools.
Design, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.
Lead functional, regression, integration, upgrade, and API testing for ITSM, Service Catalog, CSDM, and ITOM.
Contribute to CI/CD pipeline automation and reliable deployment processes.
Mentor junior engineers in QA automation, ServiceNow configuration, and development best practices.
Collaborate with architects, analysts, product owners, developers, and global teams across multiple time zones.
Participate in Agile ceremonies and champion quality standards across engineering and business stakeholders.

At least 8 years of software testing and development experience, including at least 4 years working on the ServiceNow platform.
Hands-on proficiency with ServiceNow development and scripting, including JavaScript, Glide APIs, Flow Designer, Catalog Scripts, and Integration Hub.
Experience with ServiceNow ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, and Event Management modules.
Expertise with at least one of ATF, Selenium, Postman, or SOAP UI.
Strong knowledge of ServiceNow upgrades, patch testing, defect management, update set migration, and development lifecycle processes.
Experience with API testing, CI/CD pipelines, DevOps automation, and test management or defect tracking tools such as JIRA or HP ALM.
Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.
Preferred certifications include ServiceNow CSA, CAD, CIS for ITSM, Discovery, or Event Management, and ITIL v3 or v4.
Strong analytical, problem-solving, ownership, collaboration, and cross-time-zone communication skills.

Competitive compensation including base pay and annual incentive.
Comprehensive health and life insurance and well-being benefits based on location.
Pension and retirement benefits.
Paid time off, personal and family care, and other leaves of absence.
Flexible hybrid schedule with three days onsite and two days remote, including onsite Tuesdays, Wednesdays, and a third team-specific or employee-specific day.

JavaScriptPostmanSeleniumSOAP

5,001-10,000 employees