25 days ago
Kraków, PolandMid Level
Responsibilities
- Design, develop, and deploy conversational AI solutions using platforms such as Parloa, Cognigy, and Zowie.
- Build prompt-based AI assistants and conversational experiences powered by large language models.
- Integrate conversational AI solutions with enterprise applications through REST APIs and backend services.
- Translate business requirements into scalable, production-ready chatbot and voicebot solutions.
- Configure, test, optimize, and continuously improve chatbot and voicebot behavior before and after deployment.
- Troubleshoot production issues and collaborate with analysts, architects, developers, and client stakeholders throughout implementations.
Requirements
- Hands-on experience implementing LLM-based conversational AI solutions using prompt engineering.
- Experience delivering commercial production chatbot or voicebot implementations beyond proofs of concept or prototypes.
- Experience integrating conversational AI solutions with enterprise applications.
- Ability to translate business requirements into working conversational AI solutions.
- Strong analytical, problem-solving, communication, and client-collaboration skills.
- Very good command of English and Polish.
- Experience with Kore.ai, Google Dialogflow, Microsoft Dynamics 365 Contact Center AI, or similar platforms is preferred.
- Knowledge of intent-based or rule-based conversational platforms, voice technologies such as ASR and TTS, telephony integrations, NLP/NLU, and conversational design is preferred.
- German language skills are a strong advantage.
Benefits
- Flexible B2B or employment contract options, hybrid working, flexible start times, workation, and sabbatical leave.
- Onboarding support, mentoring, training, workshops, and PwC-financed or co-financed certifications.
- Medical care including dental care and physiotherapy, insurance packages, coaching, psychological consultations, sports groups, and wellbeing services.
- Additional birthday day off, three paid volunteering hours per month, and customizable benefits through an online cafeteria.
- Additional benefits may include concierge services, pet veterinary packages, financial and legal assistance, vouchers, and discounts on IT devices and car purchases.
Categories
AI ApplicationsSolutions Engineering
About PwC
PwC is a global network of professional services firms providing assurance, tax, and advisory work for businesses and public-sector clients. It sells project-based and managed consulting, audit, and deals services, and implements and integrates business applications. Formed in 1998 by the merger of Price Waterhouse and Coopers & Lybrand, it is headquartered in London and is one of the Big Four accounting firms.