Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Spain)
Docplanner27 days ago
Barcelona, SpainMid Level / Senior
Responsibilities
- Design and implement scalable, bulkified, governor-safe Apex solutions using domain, service, selector, and trigger-framework patterns.
- Develop and customize Salesforce Service Cloud capabilities including case management, entitlements, milestones, routing, and customer service automation.
- Build Experience Cloud sites and self-service experiences for customers and partners.
- Implement Digital Engagement channels including Chat, Messaging, WhatsApp, SMS, and Facebook Messenger.
- Build bots and AI-powered customer service automations integrated with Apex, Flows, and external systems.
- Develop secure Apex REST APIs, HTTP callouts, Platform Events, Named Credentials, asynchronous Apex, and CDC-driven solutions.
- Create Apex services for Lightning Web Components, Experience Cloud, Flows, and AI Agents, including invocable Apex where needed.
- Optimize SOQL and SOSL queries and Salesforce data operations for high-volume environments.
- Participate in solution design and architecture reviews focused on security, scalability, performance, and maintainability.
- Collaborate with DevOps on Git workflows, pull requests, SFDX or DevOps Center, packaging, CI/CD, and safe deployments.
- Support UAT, troubleshoot incidents using logs and debug tools, document technical decisions and APIs, and maintain Jira tickets.
- Configure Salesforce objects, automations, approval processes, routing, reports, dashboards, and security controls.
- Optimize existing implementations, reduce technical debt, and promote Salesforce development best practices.
Requirements
- 2–5+ years of Salesforce development experience with a strong Apex focus.
- Strong hands-on experience implementing and customizing Salesforce Service Cloud.
- Experience developing Experience Cloud customer or partner portals.
- Experience implementing or extending Digital Engagement channels such as Chat, Messaging, WhatsApp, or SMS.
- Experience with Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions.
- Experience with enterprise Apex patterns, bulkification, asynchronous processing, Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations.
- Strong SOQL performance-tuning skills and understanding of Salesforce data modeling.
- Understanding of Salesforce security, sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest-user access.
- Experience with Omni-Channel routing, queues, skills-based routing, and customer-service workflows.
- Understanding of the Service Cloud data model, including Cases, Accounts, Contacts, Knowledge, Entitlements, and Milestones.
- Experience developing Lightning Web Components.
- Familiarity with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center.
- Strong communication and collaboration skills with Product Managers, Business Analysts, Admins, QA, and Architects.
- Professional working proficiency in English.
- Salesforce Platform Developer I or II, Service Cloud Consultant, or Experience Cloud Consultant certification is valued.
- Nice-to-have experience includes Salesforce Knowledge, Data Cloud, Prompt Builder, Agentforce, Einstein Copilot, AI Agents, and generative AI capabilities.
- Nice-to-have certifications include AI Associate, Agentforce Specialist, Administrator, or Advanced Administrator.
Benefits
- 100% remote-friendly role within Spain, with a remote or hybrid option through the Barcelona hub.
- Flexible working hours, generally requiring only a couple of meetings weekly, plus an intensive seven-hour summer schedule in July and August.
- 23 paid holidays, exchangeable local bank holidays, and an additional paid holiday for a birthday or work anniversary.
- Flexible remuneration and benefits through Flexoh, including restaurant, transportation, kindergarten, and training tax savings.
- Private healthcare with Adeslas for the employee and subsidized family coverage, including medical and dental care.
- Access to Wellhub gyms for the employee and family at a symbolic fee.
- Access to iFeel online psychological support and counseling.
- Free English and Spanish classes.
- Salary is described as adequate to experience and skills, but no amount is stated.
About Docplanner
Docplanner builds an online healthcare marketplace for patients and a suite of SaaS tools for clinics, including scheduling, patient communications, documentation, and payments. The company operates in 13 countries across Europe and Latin America, monetizing via provider subscriptions and premium listings. Founded in 2012 in Poland and now headquartered in Amsterdam, it also offers Noa.ai, an AI assistant launched in 2024 to reduce administrative work for clinicians.