2 months ago
Base Salary
$112k - $168k/yr
Responsibilities
- Partner with Services leaders to identify and prioritize high-impact AI and automation opportunities.
- Translate ambiguous business ideas into program roadmaps with outcomes and milestones.
- Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms.
- Design and connect AI systems using APIs, MCPs, automation platforms, internal data sources, and existing systems.
- Develop prompts, skills, agents, and retrieval workflows that improve AI output quality and reliability.
- Evaluate and iterate on solutions based on user feedback, business outcomes, and emerging best practices.
- Collaborate with engineering teams to evolve successful prototypes into production-grade implementations.
- Create documentation, implementation guides, and best practices, and lead enablement sessions, workshops, and office hours.
- Stay current on emerging AI capabilities, tools, and responsible AI practices.
Requirements
- 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles.
- Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows.
- Experience integrating AI with APIs, internal systems, or data sources to solve business problems and improve workflows.
- Ability to rapidly prototype, test, and iterate on AI-powered solutions using user feedback and business needs.
- Strong technical problem-solving, communication, documentation, and enablement skills.
- Familiarity with Global Services functions such as onboarding, education, consulting, or customer success is a plus.
Benefits
- Comprehensive health, welfare, and wellbeing benefits based on eligibility.
- Annual cash bonus, variable compensation where applicable, equity, and sign-on payments may be included in total compensation.
- Role may require up to 10% travel, coordinated in advance.
Categories
AI ApplicationsSolutions Engineering
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.