about 2 hours ago
Base Salary
$112k - $168k/yr
Responsibilities
- Partner with Global Services leaders to identify, prioritize, and roadmap high-impact AI and automation opportunities
- Build and validate AI-powered prototypes and workflows using Claude, LLMs, and modern AI tools
- Design and connect AI systems through APIs, MCPs, automation platforms, and internal data sources
- Develop prompts, skills, agents, and retrieval workflows that improve the quality and reliability of AI outputs
- Integrate AI solutions with existing systems and collaborate with engineering teams on production-grade implementations
- Evaluate and iterate on AI solutions using user feedback, business outcomes, and emerging best practices
- Create documentation, implementation guides, and best practices for AI adoption
- Lead enablement sessions, workshops, and office hours to increase AI fluency across the organization
Requirements
- 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles
- Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows
- Experience integrating AI with APIs, internal systems, or data sources to solve business problems and improve workflows
- Ability to rapidly prototype, test, and iterate on AI-powered solutions based on user feedback and business needs
- Strong technical foundation, systems-thinking ability, and experience translating business challenges into practical AI solutions
- Strong communication, documentation, collaboration, and enablement skills
- Familiarity with Global Services functions such as onboarding, education, consulting, or customer success is a plus
Benefits
- Comprehensive health, welfare, and wellbeing benefits based on eligibility
- May require up to 10% travel for onboarding, client or partner work, team meetings, and industry events, coordinated in advance
- Potential eligibility for annual cash bonus, variable compensation, equity, and sign-on payments
About Klaviyo
Klaviyo (NYSE: KVYO) is the autonomous B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 193,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.