5 months ago
Tallinn, EstoniaStaff+
Responsibilities
- Lead and mentor Applied Scientists and AI/ML Engineers while fostering technical excellence and scientific rigor.
- Set the technical strategy for AI/ML solutions that extract actionable value from structured CRM data and unstructured content.
- Build AI-native CRM intelligence, including autonomous agentic workflows and real-time reasoning engines that safely execute business actions at scale.
- Partner with the AI Platform team on LLMOps strategy and infrastructure for experimentation and robust deployment.
- Design performant, customer-centered AI systems and translate scientific choices into business and user outcomes.
- Serve as a technical authority across the AI/ML and data ecosystem and shape the AI engineering roadmap.
- Contribute as a hands-on individual contributor while delegating effectively and developing the team’s technical capabilities.
Requirements
- 8+ years of applied science or engineering experience with practical understanding of the full ML and AI lifecycle in high-scale production environments.
- Proven ability to lead and scale technical teams, mentor senior talent, and raise organizational technical standards.
- Hands-on expertise with agentic system orchestration such as LangGraph, RAG architectures, and vector databases.
- Experience delivering customer and business value through AI/ML solutions at scale.
- Broad exposure to ML, deep learning, AI, model trade-offs, and agentic frameworks.
- Strong product sense and business awareness, with the ability to connect technical decisions to user improvements.
- Ability to lead through influence and technical authority while partnering with platform teams.
- Solid understanding of AWS or GCP, distributed systems, container orchestration, and data engineering including batch pipelines, feature stores, and Kafka.
Benefits
- Flexible hours, wellness perks, SWAG, performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and pawternal leave.
- Mentorship, coaching, internal mobility, open feedback, and clear communication focused on professional growth.
- Inclusive, collaborative, people-first culture with colleagues across international offices.
- Meaningful customer-driven work supporting more than 100,000 small and medium-sized businesses.
- Applicants must already have the legal right to work in Estonia without visa sponsorship or relocation assistance; the role is tagged hybrid.
Tech Stack
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