10 days ago
Toronto, CanadaSenior
Responsibilities
- Own the end-to-end technical pre-sales process for strategic healthcare accounts, including discovery, use-case scoping, solution design, demos, pilots, technical proposals, and architecture reviews.
- Build deep knowledge of assigned enterprise customers and serve as their trusted technical expert throughout the sales cycle.
- Coordinate contributions from Agent Development, Product, Security, Legal, and company leadership to advance customer opportunities.
- Mentor sales engineers, establish standards for demos and pilots, and create strategic-deal and go-to-market playbooks.
- Support customers after the sale through Agent Development handoff, launch, and expansion into new use cases.
- Share insights from major accounts with Product leadership and help inform the roadmap.
Requirements
- 7+ years of experience in sales engineering, solutions engineering, or customer-facing technical sales.
- Experience leading strategic customer sales processes with consistently $1M+ deal sizes.
- Experience building demos, presenting to customers, and working in a go-to-market function.
- Strong relationship-building experience with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Ability to use AI tools effectively for discovery preparation, solution design, demo and prototype development, and technical proposals while maintaining accuracy.
- Experience growing accounts beyond the initial sale and defining customer roadmaps for expansion.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Equity plan eligibility for full-time employees, subject to applicable terms and policies.
- Primarily in-person work at the San Francisco headquarters or other company offices, with benefits varying by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.