Base Salary
$153k - $170k/yr
Responsibilities
- Design, develop, configure, and support scalable ServiceNow solutions across ITSM, CMDB, Now Assist, workflow automation, and core platform capabilities.
- Evaluate business and technical requirements and deliver solutions aligned with ServiceNow platform capabilities, architectural governance, and development standards.
- Design and support ServiceNow CI/CD pipelines, source control integration, automated testing, update sets, application lifecycle management, and environment promotion.
- Establish governance guardrails, reusable components, standards, and best practices for citizen development, and mentor non-professional developers.
- Manage CMDB health and data integrity using Discovery Patterns, IRE rules, CSDM standards, and relationship modeling for business applications and services.
- Integrate and configure Now Assist features, including AI-assisted workflows, chat summarization, and virtual agent enhancements.
- Build and maintain integrations with external systems such as Jira, Workday, and monitoring tools using REST/SOAP web services, IntegrationHub, and Flow Designer.
- Provide platform support, troubleshooting, end-user training, documentation, and continuous improvement while maintaining platform stability, performance, compliance, and usability.
Requirements
- At least 6 years of experience as a ServiceNow Developer or Engineer working on enterprise-scale implementations.
- Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
- Hands-on experience with Now Assist technologies, generative AI workflows, and skill kits on the Now Platform.
- Deep understanding of ITSM modules, including Incident and Request, plus experience with CMDB configuration, CSDM standards, and asset management processes.
- Experience implementing ServiceNow CI/CD practices, source control, automated testing, update sets, application lifecycle management, and environment promotion strategies.
- Experience governing citizen development and enabling low-code/no-code development through guardrails, standards, and reusable components.
- Experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are required.
- Strong analytical, problem-solving, verbal, written communication, collaboration, and technical explanation skills.
- Experience using AI-assisted tools such as GenAI, workflow automation, and analytics assistants in a production environment.
- Preferred qualifications include enterprise-scale ServiceNow development across ITSM, CMDB, workflow automation, and core platform capabilities, as well as strong platform engineering, governance, integration, and Now Assist experience.
Benefits
- Eligibility for Uber's bonus program for US roles.
- Potential equity award and other types of compensation.
- 401(k) plan eligibility for all full-time employees.
- Eligibility for various employee benefits.
- For San Francisco and Sunnyvale, CA-based roles, the stated base salary range is USD $153,000-$170,000 per year.
Tech Stack
Categories
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.