3 months ago
Remote, CanadaStaff+
Responsibilities
- Design, implement, test, and operate backend services for context ingestion, indexing, retrieval orchestration, API access, source configuration, and system administration.
- Build a scalable multi-tenant SaaS architecture with tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries.
- Develop APIs and service interfaces for AI agents, MCP tools, CLIs, and internal applications to retrieve context, provenance, confidence signals, and warnings.
- Partner across product and infrastructure to balance rapid experimentation with long-term reliability as the project moves to production.
- Instrument and operate services with metrics, logs, traces, alerts, dashboards, and observability tooling.
- Contribute to architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area.
- Take ownership of scalable, maintainable AI solutions aligned with real user workflows.
Requirements
- Experience building production-grade, user-facing software systems that are actively used by customers or users.
- Experience with LLMs, prompt engineering, and applications powered by GenAI.
- Exposure to cloud-native environments such as AWS, GCP, or Azure.
- Experience using observability tools to understand and troubleshoot system behavior.
- Ability to work autonomously through ambiguity, iterate quickly, make pragmatic architectural decisions, and collaborate effectively.
- Preferred experience with agent frameworks or multi-agent workflows.
- Preferred experience as a data analyst or with data platforms such as Looker, Tableau, Power BI, Snowflake, or Databricks.
- Preferred experience building tools for data engineering.
Benefits
- 100% remote work for candidates in the U.S. or Canada, excluding Quebec residents.
- In-person onboarding is provided.
- 30 days of annual leave per year, including 3 Grafana Shutdown Days, subject to local legislation.
- Equity and bonus benefits may be available.
- Career growth pathways and a transparent, collaborative global culture.
Tech Stack
Categories
About Grafana
Grafana Labs builds open-source observability tools and a managed SaaS, Grafana Cloud, used by engineering and SRE teams to monitor, visualize, and analyze telemetry. Its products include Grafana dashboards plus Loki (logs), Tempo (traces), and Mimir (metrics), offered as cloud subscriptions and enterprise software. Privately held and headquartered in New York, it serves customers such as Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.