3 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design and maintain CSDM-aligned CMDB data models, CI classes, relationships, lifecycle states, governance rules, and automation.
- Develop and optimize ServiceNow CMDB capabilities using Business Rules, Script Includes, Flow Designer, UI Policies, CMDB Workspace, Discovery, and Service Mapping.
- Build and maintain Discovery patterns, schedules, probes, MID Server configurations, and integrations with enterprise systems.
- Define Identification and Reconciliation Engine rules, normalization processes, deduplication strategies, and trusted system-of-record integrations.
- Monitor and improve CMDB health KPIs including completeness, correctness, and compliance through certification, duplicate detection, and reconciliation automation.
- Align CMDB governance with ITIL incident, change, problem, and asset lifecycle processes.
- Implement automation and AI-driven capabilities for CI onboarding, reconciliation, service mapping enrichment, anomaly detection, and data-gap identification.
- Collaborate with infrastructure, application, asset, procurement, ITSM, ITOM, SAM, APM, and security stakeholders to translate requirements into scalable solutions.
- Provide technical leadership and mentoring to junior developers.
Requirements
- Strong technical expertise in ServiceNow CMDB development, architecture, Discovery, Service Mapping, integrations, data governance, and CMDB health.
- Experience designing CSDM-aligned data models, CI class structures, relationships, lifecycle models, and governance standards.
- Experience with ServiceNow Business Rules, Script Includes, Flow Designer, UI Policies, CMDB Workspace, Discovery, Service Mapping, and MID Server configurations.
- Experience integrating CMDB data with systems such as SCCM, Intune, AWS, Azure, and monitoring tools.
- Knowledge of Identification and Reconciliation Engine rules, normalization, reconciliation, deduplication, and data-quality management.
- Ability to perform root-cause analysis, define scalable solutions, collaborate across technical domains, and mentor junior developers.
- Experience or familiarity with Now Assist for CMDB, Predictive Intelligence, AIOps, AI-driven Service Graph Connectors, and ML-based data ingestion.
Benefits
- Equinix provides an inclusive employment process and reasonable accommodations for qualified candidates with disabilities.
- Equinix is an Equal Employment Opportunity and U.S. Affirmative Action employer.
- The company uses artificial intelligence in its hiring process.
- This is a backfill position filling an existing vacancy.
About Equinix
Equinix is a public digital infrastructure company that operates a global platform of colocation and interconnection data centers for enterprises, cloud and network providers. It sells space, power, and connectivity, plus services such as Equinix Fabric, Network Edge, and Equinix Metal for hybrid multicloud and edge deployments. Founded in 1998 and headquartered in Redwood City, California, it is listed on NASDAQ (EQIX) and runs hundreds of IBX facilities across major metros worldwide.