1 day ago
Basingstoke, United KingdomMid Level / Senior
Responsibilities
- Support developers as the primary point of contact for DevTools including GitHub, Jenkins, Jira, and Artifactory.
- Troubleshoot tool-related issues and maintain reliable, scalable CI/CD pipelines and integrations.
- Design, implement, and maintain highly available, scalable, and high-performing systems.
- Develop observability solutions using metrics, logging, and tracing, and improve application reliability.
- Participate in on-call rotations, incident response, and root cause analysis.
- Manage container platforms and infrastructure, including deployment, provisioning, capacity, and workload management.
- Collaborate with engineering teams to improve workflows, automation, reliability practices, and developer productivity.
- Document troubleshooting processes and reliability playbooks while promoting automation and self-service.
Requirements
- Bachelor's degree in IT, computer science, or a related field, or 3+ years of relevant work experience.
- 3–8 years of experience in SRE or DevTools support roles.
- Beginner-level programming or scripting experience in at least two listed technologies, including Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, or CloudFormation.
- Basic understanding of YAML, JSON, HTML, and XML.
- Hands-on experience with Linux or Windows systems and distributed computing environments.
- Experience with CI/CD tools such as Jenkins, GitHub, Bitbucket, ArgoCD, Artifactory, or Azure DevOps.
- Experience with observability tools such as Grafana, Prometheus, Splunk, Datadog, New Relic, Dynatrace, or Sentry.
- Experience supporting relational and non-relational databases, including query execution, performance management, and scaling.
- Experience managing distributed container platforms and container infrastructure.
- Proficiency in at least one major DevTool and strong knowledge of CI/CD principles and pipelines.
- Knowledge of Linux systems, networking, containerization, Docker, Kubernetes, and cloud platforms.
- Programming or scripting proficiency in Python, Ansible, or similar technologies.
- Availability for on-call support within a 24/7 operational support model.
Benefits
- Hybrid work arrangement with office-day expectations confirmed by the hiring manager.
- On-call participation is required for 24/7 operational support.
Tech Stack
AnsibleChefDatadogDockerGoGrafanaHelmHTMLJavaJavaScriptJenkinsKubernetesLinuxMongoDBMySQLPostgreSQLPowerShellPrometheusPythonSplunkTerraformWindows
Categories
DevOpsSite Reliability
About Visa
Visa builds and operates a global digital payments network that connects consumers, merchants, financial institutions, and governments. It earns fees for processing card transactions and offering risk, data, and value‑added services through VisaNet and products like tokenization and tap‑to‑pay. Founded in 1958 and headquartered in Foster City, California, Visa is a public company (NYSE: V) serving clients in more than 200 countries and territories.