1 day ago
Rome, Italy or Naples, ItalyStaff+
Responsibilities
- Coordinate technical AMS activities on the Dassault Apriso MES/MOM platform while ensuring service quality and SLA compliance.
- Lead analysis and resolution of incidents, problems, changes, defects, and application enhancements.
- Collaborate with technical and functional stakeholders to ensure operational continuity and solution consistency.
- Support MES platform configuration, integration, testing, release, deployment, maintenance, and stabilization.
- Coordinate support and delivery teams and promote documentation and knowledge sharing.
- Analyze logs, data flows, and integration issues and perform application troubleshooting and root-cause analysis.
- Support SIT, UAT, regression testing, and project-related application evolution activities.
Requirements
- 3–8 years of experience in MES/MOM environments.
- In-depth knowledge of the Dassault Apriso platform and AMS services.
- Experience with technical coordination of support and delivery teams.
- Knowledge of incident, problem, defect, and change management.
- Experience configuring, maintaining, integrating, testing, deploying, and evolving MES solutions.
- Knowledge of MES architectures, ISA-95, ITSM processes, SLAs, ticketing, and escalation.
- Experience integrating MES, ERP, and OT systems, including SCADA, PLC, Historian, LIMS, and WMS.
Benefits
- Permanent employment contract under the Italian Commerce Collective Agreement.
- On-site work in Naples or Rome, with flexible-work options including remote work and flexible hours.
- Professional growth paths, dedicated training, and opportunities to progress toward specialist, leader, or architect roles.
- Opportunity to work on complex industrial projects involving advanced manufacturing, automation, quality, and supply-chain processes.
- Inclusive workplace focused on diversity, social responsibility, and work-life balance.
Categories
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.