30 days ago
USA (city not specified)Mid Level
Responsibilities
- Develop, customize, integrate, and maintain scalable, secure, and supportable ServiceNow scoped and custom applications.
- Resolve complex ServiceNow and infrastructure incidents, perform root cause analysis, and document preventive recommendations.
- Design and implement solutions using scripting, Incident Management, Change Management, Service Catalog, Flow Designer, Knowledge Management, and Workspace development.
- Conduct code reviews and enforce standards for security, maintainability, performance, responsible coding, and technical debt management.
- Coordinate releases, environment readiness, deployments, version control, post-deployment testing, maintenance schedules, emergency fixes, and upgrades.
- Analyze system performance, support capacity planning, conduct security checks and recovery drills, and coordinate compliance and continuity activities.
- Identify infrastructure automation opportunities, propose process improvements, and maintain centralized technical and procedural knowledge repositories.
- Collaborate with client, technical, business, onsite, offshore, and vendor stakeholders on requirements, assessments, and delivery.
Requirements
- ServiceNow Certified Application Developer (CAD) certification is required.
- Hands-on experience developing ServiceNow scoped or custom applications is required.
- Strong ServiceNow platform development experience, including scripting, platform customization, integrations, and Workspace development, is required.
- Experience designing, developing, and maintaining scalable, secure, and supportable ServiceNow applications is required.
- Experience troubleshooting complex ServiceNow platform issues, conducting code reviews, and enforcing development and security best practices is required.
- Strong analytical, problem-solving, communication, and cross-functional collaboration skills are required.
- Experience with AI-assisted development tools such as GitHub Copilot, ServiceNow AI, Amazon Q, or similar generative AI tools is required.
- Preferred qualifications include Platform Analytics and Data Visualization, Virtual Agent solutions, Python development, AWS services, cloud environments, enterprise-scale ServiceNow solutions hosted on AWS, and implementations across multiple ServiceNow platform capabilities.
- A bachelor’s degree or foreign equivalent from an accredited institution is required; three years of progressive specialty experience may substitute for each year of education.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability coverage.
- Health and dependent care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan with contributions dependent on salary level.
- Paid holidays and paid time off.
- The position may require relocation and/or travel to the work or project location.
- Full-time employment with Infosys.
About Infosys
Infosys is a public IT services and consulting company that builds and runs software systems for large enterprises across industries. It provides consulting, systems integration, cloud and AI services, engineering, and business process outsourcing, and sells platforms such as EdgeVerve's Finacle core banking suite. Founded in 1981 and headquartered in Bangalore, it serves clients in 50+ countries and is listed on the NSE, BSE, and NYSE.