8 months ago
Chicago, IL, USA +2 moreSenior
Responsibilities
- Provide support for incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts.
- Support software deployment in staging and production environments.
- Develop tools to aid operations and maintenance.
- Report on system and support status.
- Take operational ownership of one or more Prime services or components.
- Coordinate customer notifications and workflow follow-ups to maintain service level agreements.
- Collaborate with the support team on active support issues and knowledge base creation.
- Drive operational efficiency across engineering and technical teams.
Requirements
- 5+ years of development/technical support experience, or less with a Master's Degree in technology.
- Experience in Perl or an equivalent programming/scripting language.
- Knowledge of Java-based technologies.
- Understanding of XML/SOAP, web services, and web application development.
- Ability to write intermediate/advanced level database queries.
- Experience with networking, web services, and systems administration in Unix/Linux environments.
- B.S. in Computer Science, Engineering, or a related technical field.