Salesforce Solution Architect, Field Service

2 months ago

Remote, United StatesMid Level

Base Salary

$87k - $266k/yr

Responsibilities

Facilitate business process reviews and identify customer requirements and processes.
Translate customer requirements into Salesforce designs using best practices and minimizing custom development.
Configure Salesforce Field Service Cloud and design Service Cloud solutions using declarative configuration.
Develop technical requirements and specifications for customers and technical delivery teams.
Lead UX design, project management, customer communications, and end-to-end delivery for assigned projects.
Manage Salesforce releases, multiple environments, integrations, and original code development across project deployments.
Deliver customer training and documentation.
Lead enterprise-level projects and vision and strategy discussions with contact center and customer service leadership.
Partner with the Artificial Intelligence team to develop innovative Salesforce solutions.

At least 3 years of hands-on technical consulting and project management experience.
At least 2 years of Salesforce project delivery experience.
Ability to document requirements for technical resources and understand solutions using Apex, Visualforce, and Web Services.
Experience leading enterprise Service Cloud projects, including ground-up Field Service and Sales Cloud deployments.
Experience leading multiple Salesforce deployments involving release and multi-environment management, legacy-system integrations through Salesforce APIs, and original code development.
Experience owning the end-to-end Software Development Lifecycle and applying structured code management and project management processes.
Deep Salesforce administration knowledge, including Service Cloud and Sales Cloud.
Expert-level experience designing and creating Service Cloud solutions through Salesforce declarative configuration.
One or more current Salesforce certifications, with multiple certifications preferred.
Experience with Communities and Wave Analytics is preferred.
Bachelor’s degree in Computer Science, Engineering, or a similar technical field, or equivalent experience, is preferred.
Ability to manage multiple projects, deliverables, and deadlines and improve business processes using Salesforce.
Strong customer-facing communication, credibility-building, and teamwork skills.

Remote and in-person work options are available through the Massachusetts headquarters, regional hubs, and remote work arrangements.
Certain roles may require up to 25% travel.
Flexible scheduling supports personal and family needs.
Employees participate in collaborative town halls, company meetings, and team celebrations.

501-1,000 employees