Senior SDET (Testing and Change Management Consultant)
Concentrix2 days ago
Omaha, NE, USASenior / Staff+
H1B sponsor
Base Salary
$74k - $81k/yr
Responsibilities
- Develop, manage, and maintain comprehensive test plans for solution delivery and business readiness.
- Lead testing activities including planning, execution, defect management, tracking, and stakeholder reporting.
- Partner with business stakeholders to align testing activities and ensure solutions meet business needs.
- Support change management through stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
- Create and execute release, deployment, and customer-facing cutover plans that minimize business disruption.
- Coordinate cross-functional teams through testing, deployment, cutover, and post-release support.
- Identify and mitigate risks involving testing gaps, user readiness, business continuity, customer experience, and operational impact.
- Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
- Ensure training, communications, support materials, and transition activities support adoption and service continuity.
Requirements
- 7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
- Strong experience developing and managing comprehensive test plans in complex business or technology environments.
- Experience partnering with business stakeholders to support successful solution delivery.
- Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
- Experience creating and executing release, deployment, and cutover plans.
- Experience managing customer-facing cutovers, cross-functional coordination, and implementation risk mitigation.
- Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
- Preferred experience in customer support, customer service, contact center, or other service-oriented environments.
- Understanding of how system, process, and operational changes affect customer experience and business continuity.
- Excellent communication, facilitation, stakeholder management, organization, and prioritization skills.
- Ability to work onsite and collaborate with project teams, business users, and leadership.
Benefits
- Base salary of $ 74,250 to $ 80,900 plus performance-aligned incentives.
- Medical, dental, and vision insurance for eligible employees.
- Comprehensive employee assistance program.
- 401(k) retirement plan.
- Paid time off, holidays, and paid learning days.
- Full-time onsite work in Omaha, Nebraska, five days per week.
- Existing immediate vacancy with an expected start as soon as possible.
- Application deadline is 10/26/2026.
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About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.