6 days ago
Shenzhen, ChinaSenior
Responsibilities
- Participate in follow-the-sun production on-call rotations and lead SEV1/SEV2 incident management.
- Diagnose, triage, mitigate, and coordinate resolution of complex incidents across payment services, Kubernetes platforms, databases, Kafka pipelines, and cloud infrastructure.
- Own database high availability and disaster recovery, including replication, automated backups, point-in-time recovery, and restore drills.
- Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes.
- Drive AWS cost optimization across a multi-account environment, including right-sizing, Savings Plans or reserved-instance coverage, data transfer, and storage lifecycle management.
- Improve reliability through infrastructure automation, observability, capacity planning, performance tuning, and root-cause analysis.
- Partner with engineering teams on architectural resilience, security posture, and operational maturity in PCI-DSS-regulated environments.
- Mentor engineers, reduce operational toil through automation, and promote resilience-by-design practices.
Requirements
- 8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.
- Strong expertise in AWS, EKS, Kubernetes, Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms.
- Proven experience with database high availability and disaster recovery, including replication, failover, backup strategies, and hands-on restore operations.
- Deep understanding of distributed systems, high availability, disaster recovery, capacity planning, microservices orchestration, and core SRE principles.
- Experience designing SLOs and SLIs, managing error budgets, governing alerts, and reducing operational toil.
- Based in Hong Kong or Shenzhen.
- Excellent written and spoken English and required Mandarin for local collaboration.
- Experience in payments, banking, fintech, or other highly regulated environments is preferred.
- Experience with AI-assisted operations, including AI agents for incident diagnosis or runbook automation, is preferred.
Benefits
- Competitive package.
- Dynamic and innovative team.
- Collaborative and inclusive working environment where contributions are recognized.
- On-site work arrangement in Hong Kong or Shenzhen.
Tech Stack
Categories
DevOpsSite Reliability
About Kody
Kody builds an agentic commerce and embedded finance platform that unifies omnichannel payments, point-of-sale integrations, merchant portals, and business intelligence for businesses with physical locations. It monetizes through software subscriptions and payment processing fees. Founded in 2018 and headquartered in Sunnyvale, California, the privately held company targets multi-location enterprises in sectors like retail and hospitality across North America, Europe, and Asia Pacific.