Global Software Support Engineer II
Applied Materials1 day ago
Taichung, TaiwanMid Level
Responsibilities
- Analyze and collaborate on resolutions for moderate-complexity equipment software application and system issues.
- Investigate customer high-value problems, systemic bugs, and software failures.
- Provide customer software support through the Software Ticketing system.
- Deliver timely updates and reports to stakeholders on key customer software issues.
- Create, test, and verify Software Change Notifications and Key Feature Procedures.
- Develop customer-focused documentation for external software features.
- Contribute to software specification, design, testing, and documentation reviews.
- Assist with training junior engineers and explaining detailed product operation.
Requirements
- Demonstrates expanded conceptual knowledge in the relevant discipline and broadens capabilities.
- Understands key business drivers and applies that understanding to assigned work.
- Solves straightforward problems using technical experience, judgment, and established precedents.
- Explains complex information to others in straightforward situations.
- Provides informal guidance to new team members without supervisory responsibility.
Benefits
- Full-time regular employment in Taichung, Taiwan.
- Supportive culture with opportunities for learning, development, and career growth.
- Health and wellbeing programs supporting employees at work and at home.
- Approximately 10% travel required.
- Relocation eligible.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.