Global Software Support Engineer
Applied Materials2 days ago
Taichung, TaiwanMid Level
Responsibilities
- Analyze and resolve customer PDC equipment software, application, computing, and systems issues.
- Investigate high-value problems, systemic bugs, and software failures.
- Install software and perform troubleshooting, reporting, and escalation across software, computing, systems, and applications.
- Coordinate with customer engineers, product support engineers, and global software support teams to resolve customer software issues.
- Test and verify product software functionality and key features.
- Support system software startups, new product introduction, and customer projects.
- Provide timely updates and reports to stakeholders on customer software issues.
- Provide informal guidance to new team members.
Requirements
- Demonstrated expanded conceptual knowledge in the relevant discipline and the ability to broaden technical capabilities.
- Understanding of key business drivers and how to apply them to assigned work.
- Ability to solve straightforward problems using technical experience, judgment, and established precedents.
- Ability to explain complex information clearly in straightforward situations.
- Ability to collaborate with global support teams and work within established guidelines and policies.
Benefits
- Full-time regular employee position.
- Location: Taichung, Taiwan.
- Approximately 20% travel required.
- Relocation eligible.
- Supportive learning, development, health, and wellbeing programs.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.