Solution Architect
Salesforce2 days ago
Bengaluru, India or Hyderābād, IndiaSenior
Responsibilities
- Work with business executives, analysts, IT development staff, customers, and implementation partners to understand business needs.
- Translate business requirements into technical requirements and solution designs.
- Design and configure healthcare solutions, including insurance product configuration, rate models, user stories, and business rules.
- Map customer requirements to Salesforce Industries Vlocity functionality and identify what to implement in Vlocity CRM.
- Evaluate long-term impacts, conflicts, limitations, operational effects, roadmaps, and upgrade considerations.
- Technically lead complex projects across analysis, architecture, design, build, test, and production.
- Provide feedback to the Salesforce Industries product management team and collaborate with sales, pre-sales, engineering, and services teams.
- Use AI tools, developer assistants, and agentic evaluation frameworks to accelerate implementation.
- Travel to customer locations.
Requirements
- At least 8 years of healthcare industry experience.
- Experience implementing healthcare solutions for operators and demonstrated healthcare domain or Health Cloud expertise.
- Proven experience engaging business users, gathering requirements, and creating solution designs.
- Knowledge of the Salesforce Platform and direct Salesforce experience at an administrator level or higher.
- Track record of successfully delivering customer projects, preferably enterprise CRM implementations.
- Hands-on experience with process modeling, project management, data modeling, and systems analysis and design.
- Ability to technically lead complex projects throughout the complete IT lifecycle.
- Bachelor’s or master’s degree in Computer Science, Software Engineering, Business, or a related field.
- Preferred certifications include Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, Salesforce Administrator, Salesforce Developer, Certified Scrum Master, or Certified Product Owner.
- Strong communication, collaboration, self-starting, and customer relationship skills.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role requires travel to customer locations.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.