1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Translate client requirements into differentiated, scalable, and deliverable solutions.
- Collaborate with sales pursuit, delivery, technical, and business teams on solution strategy and client value propositions.
- Lead the design and implementation of complex ServiceNow ITSM solutions, workflows, processes, and integrations.
- Analyze business requirements and resolve issues within ITSM platforms to maintain service continuity.
- Serve as a subject matter expert, manage and mentor team members, and contribute to decisions across multiple teams.
- Facilitate communication between technical teams and business stakeholders.
Requirements
- Minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- Proficiency in ServiceNow IT Service Management (ITSM) is required.
- Strong expertise in designing and deploying IT service management workflows and processes.
- Experience integrating ServiceNow ITSM with other enterprise systems.
- Ability to translate complex business requirements into scalable technical solutions.
- Experience troubleshooting and resolving issues within ITSM platforms.
- Excellent communication skills for explaining technical concepts to diverse audiences.
- 15 years of full-time education is required.
Benefits
- Position based at the employer's Hyderabad office.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.