Process Automation Engineer, Provisioning & Onboarding
SentinelOne8 hours ago
Prague, CzechiaSenior
Responsibilities
- Expand provisioning automation coverage and reduce manual operational work.
- Build and maintain workflows, scripts, and integrations connecting Salesforce, licensing and entitlement platforms, and product consoles.
- Partner with Product, GTM, IT, and Engineering to scope requirements, prepare workflows for product launches, and resolve systemic process gaps.
- Prioritize initiatives based on revenue, SLA, customer, and month- or quarter-end impact.
- Support automated tools, scripts, and runbooks used by Provisioning Operations and resolve technical workflow blockers.
- Test pipelines, monitor defects, manage exception and approval routing, and maintain entitlement and compliance controls.
- Build customer migration, conversion, access-revocation, license-reclamation, and instance-closure workflows.
- Document workflows and exceptions and report automation coverage, time saved, and error rates to leadership.
Requirements
- At least 5 years of provisioning automation experience.
- Experience with provisioning or workflow platforms and automation tools such as Python, Workato, and Make.
- Experience with provisioning, entitlements or licensing, order management, sales operations, or customer support operations.
- Ability to convert manual multi-step processes into documented, testable, automated workflows.
- Strong project scoping and prioritization skills linking technical work to revenue and SLA impact.
- Strong organization, attention to detail, urgency, and ability to meet tight deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
- Salesforce automation, flows, or integration experience is preferred.
- Experience in IT or cybersecurity and prior SaaS provisioning or onboarding experience are preferred.
Benefits
- Restricted Stock Units, an Employee Stock Purchase Plan, and performance-based bonus.
- Flexible time off in addition to standard 5 weeks of PTO, paid wellness days, and fully paid short-term sick or nursing leave.
- Gender-neutral parental leave, private medical care, life and disability insurance, pension contribution, global business travel medical insurance, and an Employee Assistance Program.
- Global home office allowance, meal allowance, wellbeing allowance, MultiSport benefit program, and Wellness Coach app.
- Hybrid work in Prague or Brno, or remote work in the Czech Republic or Slovakia; Prague-based employees work from the office at least 2 days per week.
About SentinelOne
SentinelOne builds an AI-driven cybersecurity platform that provides endpoint protection, detection and response, XDR, cloud, and identity security for enterprises. Its Singularity platform is sold as subscription software and managed services to secure laptops, servers, containers, and cloud workloads with automated detection and remediation. Founded in 2013 and headquartered in Mountain View, California, SentinelOne is a public company listed on the NYSE following its 2021 IPO.