2 months ago
Australia (city not specified)Senior
Responsibilities
- Own end-to-end architecture and execution of enterprise AI agent builds from scoping and systems design through implementation, evaluation, and production deployment.
- Design and engineer agentic logic, guardrails, and supervisory controls for reliable, safe, compliant, and predictable agent behavior.
- Build and validate integrations with customer systems, including data pipelines, CRMs, ticketing systems, APIs, tools, and workflows.
- Partner with senior customer stakeholders to define requirements, success criteria, and technical delivery plans.
- Diagnose and resolve probabilistic and technical failures using execution traces, error logs, and model behavior analysis.
- Design evaluation and regression-testing frameworks to validate agent performance and prevent drift.
- Document customer needs and collaborate with Engineering and cross-functional teams to improve Decagon’s agent-building platform.
Requirements
- 5+ years of relevant experience in a technical customer-facing role such as solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, or technical product/PM.
- Strong technical foundation with the ability to write code, work with APIs, and build and validate integrations end to end.
- Experience delivering production-grade customer solutions involving structured execution, testing, validation, and iteration.
- Ability to communicate with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
- Comfort working in fast-moving and ambiguous environments while shaping and implementing solutions.
- Preferred experience with LLMs or AI agents, including prompting, evaluation, guardrails, tooling, or workflow design.
- Preferred experience with enterprise SaaS integrations and related security or compliance considerations.
- A Computer Science, Engineering, or Math degree, or equivalent technical experience, is preferred.
- Strong product instinct, including the ability to write PRDs, define success metrics, and contribute customer insights to a product roadmap.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan such as a 401K or pension.
- Parental leave and fertility and family-building benefits through Carrot.
- Monthly wellness and lifestyle stipend.
- Daily lunches and snacks in the office.
- Take-what-you-need vacation policy, with UK employees receiving 25 days of statutory leave.
- Full-time, in-office role; benefits may vary by location and policy.
Categories
Forward Deployed
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.