Senior ServiceNow ITMS Developer
CACI International4 days ago
Base Salary
$90k - $190k/yr
Responsibilities
- Lead the design, architecture, development, and implementation of complex ServiceNow ITSM solutions.
- Build Service Catalog offerings, scoped applications, business rules, script includes, UI actions, workflows, portals, widgets, mobile applications, Virtual Agent solutions, and automation.
- Design enterprise integrations using IntegrationHub, REST/SOAP APIs, middleware, ETL, LDAP, SSO, CMDB, monitoring, ticketing, and collaboration platforms.
- Optimize ITSM processes, SLA/OLA strategies, approvals, notifications, auto-remediation, predictive intelligence, and self-healing capabilities.
- Create ITSM reports, dashboards, Performance Analytics content, executive metrics, and compliance reporting.
- Manage platform governance, update sets, deployments, source control, ACLs, roles, data policies, performance, scalability, upgrades, disaster recovery, and backups.
- Conduct security reviews, vulnerability assessments, technical debt management, and platform health activities.
- Create technical documentation, solution designs, architectural diagrams, API specifications, runbooks, knowledge-base content, and training materials.
- Lead requirements gathering, technical assessments, estimates, executive presentations, vendor evaluations, client discussions, and demonstrations.
- Mentor junior and mid-level developers, conduct code reviews, establish development standards, lead team ceremonies, and participate in hiring and interviews.
Requirements
- At least 10 years of experience with the ServiceNow platform.
- ServiceNow Certified System Administrator certification is required.
- ServiceNow Certified Implementation Specialist - ITSM certification is required.
- ITIL 4 Foundation certification is preferred.
- Strong knowledge of ServiceNow platform fundamentals and ITSM applications including Incident, Problem, Change, and Request Management.
- Experience configuring ITSM modules and developing Service Catalog solutions.
- Knowledge of ITIL processes, Flow Designer, SLA configuration, notifications, email templates, UI policies, data policies, ACLs, reporting, and Performance Analytics.
- Basic JavaScript knowledge for business rules and client scripts.
- Understanding of REST/SOAP API integrations.
- Secret clearance is required to start.
- Ability to travel up to 10% within the continental United States.
Benefits
- Healthcare, wellness, financial, retirement, family support, continuing education, and time-off benefits.
- Flexible time off and access to learning and development resources.
- Full-time regular employment with opportunities for career growth and technical learning.
- Work location may be selected from more than one location; the stated pay range is a national average.
Tech Stack
Categories
About CACI International
CACI International is a public government contractor that delivers enterprise IT, cybersecurity, electronic warfare, space, and intelligence solutions to U.S. defense, intelligence, and federal civilian customers. It provides systems engineering, software and data services, and mission support across C4ISR and business systems, primarily through long-term government contracts. Founded in 1962 and headquartered in Reston, Virginia, CACI trades on the NYSE under the ticker CACI.